Payroll Resolution Specialist

Salsa; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Salsa builds embedded payroll infrastructure for US and Canada payroll and tax rails. You’ll tackle the toughest payroll corrections, amend returns, and own tax notices end to end, ensuring resolutions are solid and well-communicated to partners and employers.

You’ll work across tax operations, product, and engineering to spot patterns, drive improvements, and help automate repeatable parts of the workflow.

Qualifications

• Hands-on corrections, amendments, and notices experience at a payroll provider
• Ability to recognize patterns across quarter-year cycles
• Interest in AI and process design to improve workflows
• Clear, approachable writing to explain complex payroll issues

Responsibilities

• Resolve complex payroll corrections, including wage classification and retroactive changes
• Prepare and file amended returns (941-X, state/local, W-2c)
• Own tax notices end to end: research, respond, pursue abatements, and close with partners
• Identify patterns to drive product/configuration improvements
• Collaborate with tax operations, product, and engineering to implement fixes
• Document solutions and help automate repeatable parts of the process

Skills

Payroll corrections

Tax notices

Amendments

Wage classification

Process documentation

Education

Bachelor's in Accounting/Finance

Payroll certifications preferred

Job description

Salsa builds embedded payroll infrastructure — our own US and Canada payroll and tax rails — for leading vertical SaaS platforms, allowing them to launch a complete payroll offering. Their software companies sell payroll to their customers; we run the infrastructure underneath.

This dynamic means when something goes wrong with an employer's payroll or taxes, it lands with us. You'll be the person who researched and the hardest class of payroll problem: corrections, amendments, and tax notices — the cases where a mistake or omission from a prior quarter has quietly cascaded into three other problems, and someone has to work out the sequence of what broke and the order to fix it in.

What you'll do

• Resolve complex payroll corrections. Wage classification, tax jurisdiction updates, setup adjustments, retroactive changes, and void-and-reissue scenarios, including how each one affects quarters that have already been filed.
• Prepare and file amended returns (941-X, state and local equivalents, W-2c, Canadian equivalents) and see each one through to agency acceptance.
• Own tax notices end to end. Research the cause, respond to the agency, pursue abatements where they apply, and close the loop with the partner and employer.
• Find the pattern behind the case. Many cases point to something we can improve in our product or configuration. You'll be close enough to the details to spot these, and you'll partner with tax operations, product, and engineering to turn what you find into lasting fixes.
• Be the expert partners rely on. You'll work closely with our partner-facing support teams on their toughest cases, and you'll explain resolutions clearly enough that someone without a payroll background can confidently pass them on to their customer.
• Shape how this work gets done. Beyond resolving cases, you'll document how we solve them and help us automate the repeatable parts, so each solution makes the next one faster.

What you'll bring

• Several years of hands‑on corrections, amendments, and notice resolution at a payroll provider, such as a bureau, a PEO, or a payroll software company. Seeing issues across many employers builds the pattern recognition this role depends on.
• Systems thinking. You can see how a Q1 detail shows up later as a Q3 notice, a W-2 update, and a reconciliation gap, and you know which thread to pull first.
• Curiosity about AI and process design. We're reimagining how this work gets done. You'll feel at home here if you like trying new tools, writing a quick script, and helping shape what we build.
• Clear, approachable writing. A lot of this role is turning complex payroll situations into explanations partners can understand and act on.

Nice to have:

CPP or FPC; Canadian payroll experience; MasterTax or similar; experience at a company that ran its own tax engine.