Senior Payroll Tax Processor

Intuit; Frisco (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Intuit in Frisco, TX is seeking a Senior Payroll Tax Processor to resolve payroll tax issues across notices, corrections and amendments. You will manage high-volume cases with independence, mentor TP1 colleagues, and grow technical depth.

Required are 2–3+ years resolving state and federal notices, preparing amended returns, and strong knowledge of FICA, FUTA, and related rules; CPA-like rigor and customer-focused delivery are essential.

Qualifications

• 2–3+ years of hands-on payroll tax experience with focus on notice resolution and amended return prep.
• Working knowledge of IRS and state notice types; read notices and determine resolution path.
• Experience resolving State and Federal notices including balance-due, penalties, SUI notices.
• Knowledge of tax payment and filing regulations; distinguish employee vs employer tax responsibilities.
• Experience preparing amended Federal (941-X, W-2c) and State payroll tax returns across states.

Responsibilities

• Execute full-cycle payroll tax case work for assigned accounts, ensuring accurate tax filings and payments.
• Research and resolve complex notices, owning cases from intake to closure.
• Prepare agency responses with documentation within deadlines; ensure receipt confirmation.
• Prepare amended payroll tax returns independently on complex amendments; maintain ownership.
• Collaborate cross-functionally with Corrections, Amendments, Pay & File and Tax Notice teams.

Skills

Payroll tax

IRS/state notices

Amended returns

State & Federal tax

W-2c / Form 941-X

SUI notices

Salesforce

Excel / Sheets

Communication

Multi-state

Education

Bachelor's degree in Accounting/Finance

Fundamental Payroll Certification (FPC)

Certified Payroll Professional (CPP)

Tools

Salesforce

Payroll software

Excel

Google Sheets

Job description

Overview

Come join Payroll Tax Operations (PTO) as a payroll tax professional responsible for the accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor (TP2) is a core production contributor on the team operating with strong technical competence and meaningful independence across a high-volume case workload. We are looking for a detail-oriented, customer-focused payroll tax expert with real hands-on experience resolving tax notices, correcting payroll errors, and preparing amended returns, who is ready to serve as a mentor and role model for TP1 colleagues while continuing to grow their own technical depth.

Come join Payroll Tax Operations (PTO) as a payroll tax professional responsible for the accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor (TP2) is a core production contributor on the team operating with strong technical competence and meaningful independence across a high-volume case workload. We are looking for a detail-oriented, customer-focused payroll tax expert with real hands-on experience resolving tax notices, correcting payroll errors, and preparing amended returns, who is ready to serve as a mentor and role model for TP1 colleagues while continuing to grow their own technical depth.

Responsibilities

• Execute full-cycle payroll tax case work for assigned accounts: process payroll runs accurately, audit pre- and post-payroll output, manage tax filings and payments, and maintain compliance across all active jurisdictions.
• Independently research and resolve complex State and Federal payroll tax notices including balance-due notices, deposit discrepancies, SUI rate change notices, and account mismatch notices owning each case from intake through confirmed closure.
• Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt.
• Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership.
• Support payroll correction workflows: identify the source of a payroll error, quantify tax impact across affected quarters, document the correction audit trail, and see the resolution through to completion.
• Manage personal WIP queue with discipline: prioritize cases by SLA date, flag aging cases before they breach SLA, and maintain thorough case documentation from first touch to closure.
• Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies.
• Actively contribute to SOP and KB updates flag outdated content, suggest revisions, and document solutions to previously unresolved issues.
• Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams; serve as a role model for TP1 staff and actively seek coaching and development from TP3 and M1.

Qualifications

• 2–3+ years of hands-on payroll tax experience with demonstrated with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states not just general payroll administration
• Working knowledge of IRS and state agency notice types; able to read a notice, identify the type, understand the agency's claim, and determine the appropriate resolution path.
• Demonstrated experience resolving State and Federal payroll tax notices independently, including balance-due notices, penalty assessments, SUI rate change notices, and deposit mismatch notices.
• Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce.
• Excel/Google sheet skills required: VLOOKUP, pivot tables, and reconciliation auditing; able to trace a tax discrepancy through a spreadsheet independently.
• Strong written and verbal communication skills; able to interact professionally with state and federal tax agencies and document case activity clearly and completely.
• Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience accepted.
• Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience. Active pursuit of CPP is viewed favorably. CPP holders will be evaluated for accelerated development.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.