Payroll Operations Specialist: Detail‑Oriented & Timely

Independence Pet Group; United States; Remote; USD 64,218,000 - 77,248,000; Full time

Benefits offered by this job

Healthcare

Parental Leave

Wellness Day Off

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement plan

Paid time off

Pet friendly office

On the job training

Job summary

Doubtless North America is hiring an Associate Payroll Specialist to provide administrative, reporting, and operational support to the Payroll team. You will maintain payroll documentation, prepare audits, and ensure accurate payroll processing in a fast-paced environment.

The role emphasizes data accuracy, attention to detail, and strong communication as you collaborate with stakeholders and business partners. This is a non-exempt, entry-to-mid level payroll position with comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field preferred.
• 0-2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function.
• Experience with data entry, reporting tools, or business systems preferred.
• Internship, co‑op, or payroll support experience is a plus.

Responsibilities

• Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms.
• Prepare payroll templates, reporting tools, processing trackers, and recurring support materials used throughout the payroll cycle.
• Perform payroll-related data entry and review employee payroll information for completeness and accuracy.
• Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed.
• Conduct routine timecard and payroll audits, documenting exceptions and preparing supporting analysis for review.
• Compile audit logs, exception reports, and payroll validation documentation to support compliance and payroll accuracy.
• Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members.
• Maintain payroll dashboards, trackers, and reporting resources that support payroll operations and decision‑making.
• Monitor payroll support channels and route employee inquiries to the appropriate resources.
• Assist with ticket management, service request tracking, and payroll issue resolution while maintaining a high level of customer service.

Skills

Attention to detail

Multi-tasking

Organization

Excel proficiency

Confidential data handling

Written and verbal communication

Customer service focus

Learn new systems quickly

Education

High School Diploma or equivalent

Coursework in Accounting/HR/Finance

Tools

Microsoft Excel

Microsoft Office

Job description

Doubtless North America is hiring an Associate Payroll Specialist to provide administrative, reporting, and operational support to the Payroll team. You will maintain payroll documentation, prepare audits, and ensure accurate payroll processing in a fast-paced environment.

The role emphasizes data accuracy, attention to detail, and strong communication as you collaborate with stakeholders and business partners. This is a non-exempt, entry-to-mid level payroll position with comprehensive benefits.