Payroll Operations Lead & Team Coach

RCMSYNCAS002; San Mateo (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

RCMSYNCAS002 is seeking a Payroll Supervisor in the San Mateo area to lead payroll staff and ensure timely, accurate processing. The role focuses on coaching, process improvements, and acting as the escalation point for payroll issues.

The incumbent will supervise, plan workloads, and coordinate with Payroll Manager to set standards, develop budgets, and maintain strong client relationships across the unit. Experience with Oracle payroll systems is preferred.

Qualifications

• Minimum of 5 years of payroll experience.
• Minimum of 5 years of fast paced customer experience.
• Experience with Oracle payroll systems.
• Experience in budget development and management.
• Experience in a shared service environment and solid understanding of HR cycles.
• HR experience preferably in an operations environment.
• Ability to effectively supervise team members and work as a member of that team and organize work activities for other members of that team.

Responsibilities

• Interpret day-to-day business objectives and preparation/execution of operational practices/work programs.
• Supervise Payroll staff and fill in for the manager as needed and prepare work schedules to ensure appropriate coverage.
• Facilitate weekly team calls/meetings.
• Assist in monitoring workload and evaluate direct reports and may review the evaluations/development plans of others.
• Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs.
• Provide guidance to and shares knowledge with colleagues/team members relating to own specialization.
• Assist Payroll manager to create annual team objectives.
• Escalate potential service issues to Payroll manager.
• Directs work within clear budgetary guidelines.
• Participates in interview process for new hires into Payroll roles.
• Defines standards and reusable approaches within the Payroll operational framework.
• Train team members on new or enhanced operation procedures and policies.
• Identify process improvement initiatives and define standards for new processes.
• Cover for team members in back-up role for vacation and/or high-volume work efforts.
• Approve and release manual off-cycle check payments.Implement quality control measures.
• May be accountable for ongoing management of effective client service relationship in one area of the business as the main point of contact for senior client representatives.

Skills

Coaching

Organization

Communication

Adaptability

Data analysis

Training others

Attention to detail

Problem solving

Client relationship management

Team supervision

Tools

Excel

Access

Oracle payroll systems

Job description

RCMSYNCAS002 is seeking a Payroll Supervisor in the San Mateo area to lead payroll staff and ensure timely, accurate processing. The role focuses on coaching, process improvements, and acting as the escalation point for payroll issues.

The incumbent will supervise, plan workloads, and coordinate with Payroll Manager to set standards, develop budgets, and maintain strong client relationships across the unit. Experience with Oracle payroll systems is preferred.