Payroll Integrations Support Specialist

Rippling; Idaho; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Rippling is hiring a Customer Support Specialist for Payroll Integrations. You will become a product expert, resolve customer issues from start to finish, and respond via email, chat, or video.

The role emphasizes troubleshooting API and integration challenges, documenting interactions in CRM, and collaborating with Product and Engineering to improve the platform. Ideal candidates bring 2+ years in technical SaaS support, solid accounting knowledge, and strong English communication.

Qualifications

• 2+ years of technical customer support experience in a SaaS business.
• Hands-on experience with APIs, integrations, or payroll processes.
• Basic understanding of accounting concepts such as journal entries, chart of accounts, and GL mapping.
• Experience diagnosing integration failures including sync errors and data mapping issues.
• Demonstrated problem-solving and troubleshooting skills with strong attention to detail.
• Time management and ability to prioritize across high-volume, multi-channel support.
• Excellent written and verbal communication skills in English.
• Open to working 9:00 PST - 5:30 PST.

Responsibilities

• Become a product expert to provide accurate information to customers and teammates.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond promptly to inquiries via email, chat, or video conferencing.
• Troubleshoot integration issues including API connectivity problems.
• Document and track customer interactions using the CRM.
• Gather feedback and work with Product and Engineering to improve the platform.
• Stay up-to-date with company policies and product updates to ensure consistency.
• Meet deadlines and adapt to unexpected schedules to serve client needs.
• Deliver exceptional service and go the extra mile in every interaction.

Skills

Technical customer support

APIs

Integrations

English language

Tools

QuickBooks Online

NetSuite

Sage Intacct

Xero

Job description

Rippling is hiring a Customer Support Specialist for Payroll Integrations. You will become a product expert, resolve customer issues from start to finish, and respond via email, chat, or video.

The role emphasizes troubleshooting API and integration challenges, documenting interactions in CRM, and collaborating with Product and Engineering to improve the platform. Ideal candidates bring 2+ years in technical SaaS support, solid accounting knowledge, and strong English communication.