Payroll & HR Support Specialist

Arcoro; Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible PTO

Company-paid holidays

Job summary

Arcoro is seeking a Payroll & HR Support Specialist to be the trusted adviser for customers running payroll and managing benefits on the Arcoro platform. You will assist construction payroll & HR administrators, diagnose issues, and deliver clear solutions across tickets, chat, email, and phone.

You will collaborate with Product and Engineering to create lasting fixes, document workflows, and help customers stay compliant while building strong relationships.

Qualifications

• 1-3 years in customer service, SaaS support, or technical support.
• Solid payroll knowledge and a feel for how payroll processes work.
• Understanding of benefits administration and payroll compliance.
• Excellent communication and a genuine customer-first instinct.
• A structured, logical approach to untangling complex problems.
• Comfort juggling priorities in a fast-paced environment.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Ability to work hybrid from our Phoenix office.

Responsibilities

• Be the expert our customers' payroll and HR administrators count on when they have questions about the Arcoro platform
• Diagnose issues, find the root cause, and deliver clear solutions that stick
• Support administrators where they are, across tickets, chat, email, and phone
• Partner with Product and Engineering to turn recurring issues into lasting fixes
• Manage multiple channels with ease (Zendesk, Outlook, Teams)
• Follow escalation paths and document your work so the whole team gets smarter
• Build the kind of customer relationships that make people glad they chose Arcoro

Skills

Customer service

SaaS support

Payroll knowledge

Benefits administration

Communication

Problem solving

MS Office

Excel

Outlook

Hybrid work

Tools

Zendesk

Outlook

Teams

Excel

Job description

Construction runs on payday, and behind every accurate paycheck is a payroll or HR administrator at one of our customers making it happen. As a Payroll & HR Support Specialist, you are the person those administrators turn to when they need help running payroll and managing benefits for their crews in the Arcoro platform. You will be a trusted partner to the people who keep their companies running, solving real problems and building real relationships, while getting a front-row seat to one of the fastest-growing parts of our business. Arcoro is expanding its payroll and connected HR solutions built specifically for construction, and this is your way in! Come learn our platform, grow your expertise, and build your career with us.

What You Will Be Doing:

• Be the expert our customers' payroll and HR administrators count on when they have questions about the Arcoro platform
• Diagnose issues, find the root cause, and deliver clear solutions that stick
• Support administrators where they are, across tickets, chat, email, and phone
• Partner with Product and Engineering to turn recurring issues into lasting fixes
• Manage multiple channels with ease (Zendesk, Outlook, Teams)
• Follow escalation paths and document your work so the whole team gets smarter
• Build the kind of customer relationships that make people glad they chose Arcoro

What Success Looks Like:

• Payroll and benefits issues resolved quickly and correctly
• Customers who trust you and stay because of it
• Smart use of escalation and issue management
• Strong collaboration that solves the tough ones
• Clear documentation that raises the whole team's game

What We're Looking For:

• 1-3 years in customer service, SaaS support, or technical support
• Solid payroll knowledge and a feel for how payroll processes work
• Understanding of benefits administration and payroll compliance
• Excellent communication and a genuine customer-first instinct
• A structured, logical approach to untangling complex problems
• Comfort juggling priorities in a fast-paced environment
• Proficiency with Microsoft Office, especially Excel and Outlook
• Ability to work hybrid from our Phoenix office

Preferred Qualifications:

• Fundamental Payroll Certification (FPC) or equivalent (active)
• 1+ year supporting payroll, benefits, or related software
• B2B SaaS experience

Perks and Benefits:

• 401(k) with Company match
• Flexible PTO and Company-paid holidays

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.