Payroll and HR Support Specialist - Hybrid

Arcoro Holdings Corp; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible PTO

Hybrid work

Job summary

Arcoro is seeking a Payroll and HR Support Specialist to join our hybrid team in Phoenix. You will troubleshoot payroll and benefits rules within our SaaS platform, balancing deep technical work with high-touch customer communication.

Ideal candidates bring payroll know-how, strong service orientation, and experience supporting SaaS customers. The role emphasizes collaboration with product teams and timely issue resolution.

Qualifications

• Fundamental Payroll Certification or equivalent credentials.
• Strong understanding of payroll compliance and regulations.
• 3+ years in a customer service, B2B SaaS support, technical service, or related role with payroll experience.

Responsibilities

• Triage customer issues and escalate as needed.
• Demonstrates deep knowledge of payroll processing and tax compliance.
• Resolves product or service problems by clarifying client requests and guiding to solutions.
• Responds to support requests via tickets, chat, email, and phone.
• Work closely with product and development teams to address recurring payroll software bugs.
• Maintain client relationships with a proactive, can-do attitude.
• Demonstrate ability to tackle problems using logical, systematic approaches.
• Monitor communication through Zendesk, Outlook, Teams, and other channels.

Skills

Payroll knowledge

Customer service

Communication

Education

Fundamental Payroll Certification

Tools

MS Office (Excel, Outlook)

Job description

Payroll and HR Support Specialist - Hybrid

Arcoro

3200 E Camelback Rd
Phoenix, AZ 85018

Salary: 55,000.00 - 60,000.00 USD / YEAR

About the Job:

ThePayroll & HR Support Specialist will resolve platform or service problemsby clarifying the customer's inquiry, determining the cause of the issue, andproviding the best resolution in real time and/or follow upcommunications.

Thisrole is 50/50: deep technical troubleshooting and hands-on, high-touch customercommunication. You'll own the customer relationship through resolution, nothand off after diagnosis.

This isapplication/product support for Arcoro's SaaS platform. Not IT helpdesk,desktop support, or network administration. You won't be resetting passwords orfixing laptops; you'll be diagnosing why a payroll calculation, integration, orbenefits rule is behaving unexpectedly inside our software

What You Will Be Doing:

• Triagecustomerissuesandfollowsupportguidelinesforescalationtosecondlevelsupportstaffand/or management as needed.
• Demonstrates adeep knowledge of payroll processing and tax compliance
• Resolvesproductorserviceproblemsbyclarifyingtheclient'srequest,determiningthecauseofthe problem,selectingand explaining the best solution to solvethe problem,expeditingcorrection or adjustment, following upto ensure resolution
• Respondtosupportrequestsviatickets,chat,email,andphonesuccessfullyinafast-pacedenvironment
• Work closely withproduct & development teams toidentifyand addressrecurringpayrollsoftware bugs.
• Understandandutilizetheappropriateescalationpath
• Maintainclientrelationshipsbyservicingclientswithawill-doattitude
• Demonstrateconcernforsatisfyingexternaland/orinternalclients
• Demonstratestheabilitytotackleaproblembyusingalogical,systematic,sequentialapproach
• Regularlymonitorcommunicationthrough all company channels (Zendesk, Outlook,Teams,etc).
• Othercustomercare-relatedsupportdutiesasassigned

Preferred Qualifications:

• An up-to-dateFundamental Payroll Certification or equivalent credentials
• Strongunderstanding of payroll compliance and regulations.
• 3+yearsofexperienceinacustomerservice,B2BSaaScustomersupport,technicalservice,orotherrelated support role & payroll experience.
• 1+Yearexperiencesupportingbenefits,Payroll, orotherrelevant software functionality.
• Strongcustomerservice,communication,andinterpersonalskills.
• Hybrid – in PHXoffice as outlined by role.
• ProficiencywithMSOfficeSuite,especiallyExcelandOutlook

Salary Range:

$55,000-$65,000DOE

Perks and Benefits:

• 401(k) withCompany match
• Flexible PTOandCompany-paid holidays
• Hybridwork

About the Company

A rapidlygrowing SaaS company, Arcoro offers proven modular HR solutions for theconstruction and contracting industries. Our product suite and softwareplatform provides end-to-end HR functionality to help drive business outcomes,enabling companies to better manage the entire employee lifecycle throughimproved candidate quality and flow, shortened time to hire, centralizedlearning and improved employee productivity. Our HR solutions integrate withtop construction ERP systems further positioning Arcoro as a leader in provenmodular HR solutions. With Arcoro's flexible solutions, customers select themodules that meet their needs for talent acquisition, talent management, coreHR, benefits administration, time and attendance tracking and more. Arcoro hasover 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebratediversity and are committed to creating an inclusive environment for allemployees. We prohibit discrimination and harassment of any type without regardto race, color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, gender identity orexpression, or any other characteristic protected by federal, state, or locallaws.

Arcoro is proud to be an Equal Opportunity Employer.