Payroll Director: Lead Payroll & Client Solutions

CLA (CliftonLarsonAllen); Orlando (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

CLA is seeking a Payroll Director to lead the Outsourcing team's payroll operations, providing technical guidance and ensuring high-quality client service. You will oversee payroll processing, tax management, and process improvements while mentoring Analysts and supporting proposals.

You will manage client relationships, handle payroll tax issues, and serve as a project manager for new client setups and conversions.

Qualifications

• 5 years of relevant experience required.
• Experience in payroll processing plus 2 years of leadership experience preferred.
• Bachelor's degree is required. Combination of experience, education, and training may be accepted in lieu of degree.
• Degree in Business, Accounting, Human Resources, or related field preferred.
• PHR, SPHR or CPP preferred.
• Proficiency with Microsoft Office products, including MS Excel, and payroll software is necessary.

Responsibilities

• Oversee payroll processing and review the work of Payroll Analyst I and Payroll Analyst II. Identify and provide training and guidance to team members. Assist in hiring and coaching payroll analysts.
• Oversee and provide guidance with state tax registrations for payroll clients. Oversee and manage quarterly tax filing process for the department. Serve as firm wide resource for payroll tax assistance.
• Develop policies and procedures to ensure client experiences are consistent and of high quality. Develop and implement business processes to assure accuracy and efficiency. Contribute to proposals and establishing fee quotes. Absorb more complex payroll processing as needed.
• Manage client relationships and serve as escalation point as needed. Consult on compensation and benefit issues with clients as needed. Facilitate invoicing with clients and follow up to ensure maximized realization occurs. Serve as project manager for set up of new clients. Lead client conversions and serve as project manager.

Skills

Leadership

Client service

Process management

Payroll processing

Communication

Education

Bachelor's degree

Related field degree preferred

Tools

Microsoft Office

MS Excel

Payroll software

Job description

CLA is seeking a Payroll Director to lead the Outsourcing team's payroll operations, providing technical guidance and ensuring high-quality client service. You will oversee payroll processing, tax management, and process improvements while mentoring Analysts and supporting proposals.

You will manage client relationships, handle payroll tax issues, and serve as a project manager for new client setups and conversions.