Payroll & Benefits Support Technician II

Fort Worth ISD; Apple Valley (MN); On-site; USD 40,000 - 48,000; Full time

Job summary

Fort Worth ISD is seeking a Technician II - Customer Support within the District Service Center. The role focuses on accurate pay, benefits support, leave processing, and handling payroll inquiries with confidentiality in a high-volume public sector setting.

The position reports to Director II - Payroll and requires attention to detail, strong data entry, and proficient use of Microsoft Office 365 applications. The salary range and posting dates align with district payroll operations.

Qualifications

• Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.
• 3 years of experience in technical customer service or detailed work that includes the use of research and maintaining detailed records, as well as maintaining confidentiality while collaborating with staff required.
• Bilingual (English/Spanish) preferred in some settings.

Responsibilities

• Assists employees with routine payroll, benefits, leave, and ADA procedures while preserving confidentiality and service quality.
• Obtain necessary forms and documents from employees and maintains confidentiality of employee data.
• Maintains a system for receiving and tracking incoming mail and related documents.
• Releases live payroll checks to employees or mails as applicable.
• Responds to inquiries from applicants, employees, and supervisors in a timely manner.

Skills

Attention to detail

Communication

Teamwork

Data entry

Customer service

Confidentiality

Education

High School diploma or GED

Tools

Microsoft Office 365 (Outlook & Word)

Job description

Fort Worth ISD is seeking a Technician II - Customer Support within the District Service Center. The role focuses on accurate pay, benefits support, leave processing, and handling payroll inquiries with confidentiality in a high-volume public sector setting.

The position reports to Director II - Payroll and requires attention to detail, strong data entry, and proficient use of Microsoft Office 365 applications. The salary range and posting dates align with district payroll operations.