Payroll & Benefits Client Success Advisor (AI-Driven)

The Wrap; Chicago (IL); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Gusto is hiring a Dedicated Service Advisor in Chicago to be the single point of contact for support inquiries and to champion a best-in-class customer experience. You will guide customers through new features, deliver proactive education, and advocate for customer needs across cross-functional teams.

The role emphasizes using AI-assisted tools, maintaining compliance, and protecting data privacy while driving efficiency and retention across a book of valued customers.

Qualifications

• 6+ years of customer experience with 1+ years in Payroll and 2+ years of account management.

Responsibilities

• Own the customer journey through inbound/outbound calls, email, and meetings.

Skills

Customer experience

Account management

Effective communication

Salesforce

Video conferencing

Google Suite

AI fluency

Churn mitigation

Problem solving

Tools

Salesforce

Zoom/Meet

Google Suite

Google Calendar

Gmail

Job description

Gusto is hiring a Dedicated Service Advisor in Chicago to be the single point of contact for support inquiries and to champion a best-in-class customer experience. You will guide customers through new features, deliver proactive education, and advocate for customer needs across cross-functional teams.

The role emphasizes using AI-assisted tools, maintaining compliance, and protecting data privacy while driving efficiency and retention across a book of valued customers.