Payments Tech Support Engineer (Tier 2)

Payabli

Miami (FL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Payabli is seeking a Technical Support Specialist to join our Miami team as a Tier 2 frontline resource. You will resolve technical issues across tickets and Slack, investigate problems end-to-end, and collaborate with Engineering to deliver timely, accurate solutions.

You’ll leverage product docs, configurations, and API responses, while maintaining strong customer relationships and SLAs. You’ll work closely with Success and Support to bridge gaps, document steps, and improve internal processes

Qualifications

2+ years in a technical support, implementation, or Tier 2 support role in payments/fintech or API-first company.
Comfort with REST APIs: running calls, interpreting codes, reading JSON responses.
Ability to read logs and webhook payloads and trace issues across systems.
Experience with ticketing systems (Jira, Zendesk) and internal tools.
Excellent written communication and a customer-first, calm-under-pressure temperament.

Responsibilities

Be the technical front line for incoming support tickets and Slack messages.
Investigate issues using product docs, configurations, API responses, and webhook payloads to identify root cause.
Take ownership of configuration and integration issues and escalate when needed.
Use AI tools to research issues, draft responses, and summarize context while ensuring accuracy.