Payments API Support Engineer

Payabli; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Flexible PTO

Medical, dental, & vision insurance

401K, HSA

Job summary

Payabli, a next‑generation Payments Infrastructure and Monetization Platform, seeks a Technical Support Specialist to join the frontline handling tickets and Slack issues, bridging Success, Support, and Engineering. This Tier 2 role involves investigating payment flows, configurations, and API responses to resolve issues end‑to‑end.

You will work with Engineering and other teams to shape how this function scales while leveraging AI tools to move faster without compromising accuracy.

Qualifications

• 2+ years in a technical support, implementation, or Tier 2 role, ideally at a payments, fintech, or API‑first company.
• Comfort working with REST APIs at a practical level: running existing calls, interpreting status codes, and reading JSON responses.
• Ability to read logs and webhook payloads and trace an issue across systems.
• Experience with ticketing systems (Jira or Zendesk) and strong written communication.
• Familiarity with AI tools as part of daily workflow to move faster without losing accuracy.

Responsibilities

• Be the Technical Front Line: serve as tier 1 for incoming technical support with escalation point.
• Investigate and Resolve: turn vague reports into well‑defined problems using docs, configurations, and API responses.
• Escalate with Precision: package context for fast action with logs, timestamps, and reproduction steps.
• Knowledge and Documentation: help build internal docs and troubleshooting steps.
• Team Collaboration: partner with Success, Client Support, Onboarding, Risk, Compliance and Operations.

Skills

REST APIs

JSON responses

Ticketing systems

Written communication

AI tools

Tools

Postman

Logging tools

Confluence

Observability tools

Job description

Payabli, a next‑generation Payments Infrastructure and Monetization Platform, seeks a Technical Support Specialist to join the frontline handling tickets and Slack issues, bridging Success, Support, and Engineering. This Tier 2 role involves investigating payment flows, configurations, and API responses to resolve issues end‑to‑end.

You will work with Engineering and other teams to shape how this function scales while leveraging AI tools to move faster without compromising accuracy.