Payments Systems Manager

Maxana; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Unlimited PTO

Company holidays

Health, dental, and vision insurance

401(k)

HSA and FSA options

Employee Assistance Program

Pet insurance

Commuter benefits

Company equipment provided

Job summary

Maxana is seeking a Payments Product Manager to own the payments stack end to end for a high-growth subscription business.

You will inherit a modern stack, including a first-party payments service, a routing layer across processors, BNPL, automated dunning, and analytics In the first six months you will focus on rebill recovery and improving auth rate, writing specs, pulling data, negotiating SLAs, and presenting findings to the CFO.

Qualifications

• 5+ years in payments product or payments program management, subscription or e-commerce.
• Hands-on experience with payment orchestration platforms and multi-MID routing.
• Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation.
• Data self-sufficiency in modern BI tools — you don’t wait on an analyst.
• Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today.
• Comfortable owning chargebacks, fraud posture, and regulatory compliance context.
• Fully remote

Responsibilities

• Own the payments platform end to end and drive product outcomes.
• Write specs, pull numbers from the data warehouse, and negotiate a vendor SLA.
• Present findings to the CFO and set the roadmap, ship features, and measure impact.
• When something breaks, you drive resolution and own the payments stack.

Skills

Payments product management

Payment orchestration platforms

Multi-MID routing

Dunning and recovery

BI data self-sufficiency

AI-native workflow

Chargebacks, fraud, compliance

Remote work

Tools

BI tools

Job description

Payments Product Manager (US, Remote)

Our client, a high-growth consumer subscription company, is hiring a Payments Product Manager to own their payments platform end to end. This is not a greenfield build. You inherit a modern stack — a first-party payments microservice, a payment orchestration layer routing across processors, BNPL, automated dunning, and a self-serve analytics layer — plus a dedicated engineering scrum team. Your job is to push it forward.

Two priorities define the first six months. First, rebill recovery: a meaningful share of subscription rebills fail, and too many of those customers churn for payment reasons, not product reasons. You’ll audit the dunning stack, evaluate vendors, and decide whether to optimize, switch, or layer. Second, initial auth rate: routing optimization, network tokenization, express checkout, and continuous experimentation at the checkout layer.

In a given week you’ll write a spec, pull your own numbers out of the data warehouse, negotiate a vendor SLA, and present findings to the CFO. There is no payments ops team behind you. When something breaks, you drive resolution. You set the roadmap, you ship, you measure.

• 5+ years in payments product or payments program management, subscription or e-commerce
• Hands-on experience with payment orchestration platforms and multi-MID routing
• Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation
• Data self-sufficiency in modern BI tools — you don’t wait on an analyst
• Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today. This is a minimum qualification, not a preference.
• Comfortable owning chargebacks, fraud posture, and regulatory compliance context
• Fully remote
• Unlimited PTO, plus company holidays
• Health, dental, and vision insurance
• 401(k)
• HSA and FSA options; Employee Assistance Program
• Pet insurance and commuter benefits (state specific)
• Company equipment provided