Senior Product Manager, Consumer Payments

Ladders; United States; Remote; USD 173,000 - 255,000; Full time

Benefits offered by this job

100% subsidized health coverage for_em

Monthly stipends for tech setup and健康

Flexible time off and generous holiday

Employee stock purchase plan with a 2x

Remote-first work environment

Job summary

Ladders is seeking a Senior Product Manager, Consumer Payments to own the strategy and execution of consumer payment experiences, focusing on improving conversion, payment success, and the customer journey.

You will partner with Design, Analytics, Engineering and senior leadership to identify opportunities, test solutions, and shape a roadmap balancing customer needs, performance, risk, and business impact.

Qualifications

• 5+ years of product management experience.
• Strong analytical skills with a data-driven mindset.
• Curiosity about customer experiences and a drive to improve them.
• Ability to communicate effectively with engineers about system trade-offs.
• Proven track record of guiding products from discovery to launch.
• Excellent communication skills to build trust across teams and influence without authority.
• Bonus: Experience in payments, fintech, or e-commerce.

Responsibilities

• Identify customer pain points in payment processes through research and data analysis.
• Develop new payment experiences in collaboration with Design and Analytics teams.
• Design and execute experiments to improve conversion rates and payment success.
• Ensure safe and cost-effective payment processing by balancing performance and risk.
• Collaborate with cross-functional teams to explore new opportunities and assess their impact.
• Create and manage a strategic roadmap focused on high-impact initiatives.
• Present product strategies and outcomes to senior leadership.

Skills

Strong analytical skills

Cross-functional collaboration

Data-driven decision making

Communication with engineers

Product discovery to launch

Payments/fintech familiarity

Customer experience focus

Job description

For our client, we are seeking a Senior Product Manager, Consumer Payments to join the team of a leader in the Finance & Insurance space. This role will own the strategy and execution for consumer payment experiences, with a focus on improving conversion, payment success, and the overall customer journey. You will partner closely with Design, Analytics, Engineering, and senior leadership to identify opportunities, test solutions, and shape a roadmap that balances customer needs, performance, risk, and business impact. The ideal candidate brings a strong analytical mindset, cross-functional influence, and a track record of taking products from discovery through launch in a fast-moving payments environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $173,000 – $255,000 annually.

Responsibilities

• Identify customer pain points in payment processes through research and data analysis
• Develop new payment experiences in collaboration with Design and Analytics teams
• Design and execute experiments to improve conversion rates and payment success
• Ensure safe and cost-effective payment processing by balancing performance and risk
• Collaborate with cross-functional teams to explore new opportunities and assess their impact
• Create and manage a strategic roadmap focused on high-impact initiatives
• Present product strategies and outcomes to senior leadership

Qualifications

• 5+ years of product management experience
• Strong analytical skills with a focus on data-driven decision making
• Curiosity about customer experiences and a drive to improve them
• Ability to communicate effectively with engineers about system trade-offs
• Proven track record of guiding products from discovery to launch
• Excellent communication skills to build trust across teams and influence without authority
• Bonus: Experience in payments, fintech, or e-commerce

Benefits

• 100% subsidized health coverage for employees and their dependents
• Monthly stipends for tech setup and health/wellness options
• Flexible time off and generous holiday policies
• Employee stock purchase plan allowing purchase of company stock at a discount
• Remote-first work environment with flexibility in location

Our client is an equal opportunity employer.