Payments Specialist I

Opportunities at Towne; Suffolk (VA); On-site; USD 39,000 - 48,000; Full time

Job summary

TowneBank is seeking a Payments Specialist I to partner with branch staff, delivering exquisite service while handling wire transfer and ACH processing functions with the highest ethical standards.

The role emphasizes fraud detection, NACHA compliance, and timely processing to ensure operational accuracy and customer satisfaction.

Qualifications

• Ability to work under pressure and meet deadlines.
• Excellent organizational skills and attention to detail.
• Punctual and dependable, works well in a team.
• Strong communication and customer service skills (phone/email).
• Able to handle multiple tasks daily and learn new processes quickly.
• Proficient with MS Windows, Word, Excel and Internet.

Responsibilities

• Process incoming and outgoing wires (domestic and international) per policy.
• Review online wires for fraud and authenticity; handle wire returns and research.
• Clear OFAC-suspect wire transactions with appropriate information.
• Review ACH origination files for high-risk activity and ensure NACHA compliance.
• Escalate issues to management with detailed reporting for ACH origination anomalies.
• Process ACH file and item deletions/reversals to follow NACHA guidelines.
• Handle ACH proofs of authorization with logging and tracking.

Skills

Under pressure

Organizational skills

Punctual and dependable

Team player

Communication skills

Multitasking

MS Office (Windows, Word, Excel)

Job description

Description

Primary Purpose:

Payments Specialist I will partner closely with branch and department staff to offer exquisite service with the swift handling of one or more of the department payments processing functions, delivered with only the highest ethical standards.

The good-faith compensation range for this role is expected to be $39,000 to $47,500, based on the role, market, internal equity, and candidate qualifications.

• Process incoming and outgoing domestic and international wires promptly, accurately, and according to guidelines maintained in the bank’s Wire Transfer Policy and related procedures.
• Process online wires including extensive review of wires for fraud and authenticity.
• Handle wire returns, investigations, and research
• Will clear false positive OFAC suspect wire transactions and work with branches and members to obtain supporting information when required.
• Will review ACH origination files received through TowneBank’s various systems, performing extensive reviews for high-risk files using multiple systems to gather pertinent information to determine authenticity, fraud detection and limit control.
• Will work with management for escalations and approvals along with detailed reporting for ACH Origination anomalies.
• Perform research and process all ACH Origination file and item deletions/reversals to ensure NACHA guidelines are followed.
• Handle ACH Proof of Authorizations with logging, tracking, and providing by timeframes documented in NACHA rulebook.
• Process ACH Automated Returns and Exceptions for chargeback processing, department notification, batch completion and balancing.
• Research and process incoming ACH exception items and generation of notification of change entries as required.
• Will research and return appropriate government ACH deposits for ACH Reclamations and Death Alert notifications according to the ACH rules and US Treasury Green Book
• Understanding of ACH processing rules for ODFI's and RDFI's including return timeframes, notification of change, error resolution and reclamations.
• Handle time sensitive payment fraud cases including investigation, notification internally and with other financial institutions, tracking and completion of affidavits.
• Provide feedback to management team on ways to improve back-office processes/procedures related to Payment Processing
• Understanding of Regulatory requirements related to ACH and Wire Transfers (including OFAC)
• Provide exquisite member and branch support related to wire transfer and ACH processing by phone and email.
• Gather & combine all daily files for long term storage retention
• Varying work schedules to cover payments processing deadlines.
• Providing exquisite member service to members and family members by phone and email.
• Following the bank’s security guidelines daily.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Has the ability to work under pressure, meet deadlines and willing to help others
• Has excellent organizational skills and attention to detail
• Is punctual and dependable
• Works well in a team environment
• Has excellent communication and customer service skills and is comfortable in interactions on the telephone with members and family members.
• Can handle a variety of tasks daily and can learn new processes effectively.
• Is proficient with computer skills including MS Windows, Word, Excel and Internet

Desired Skills & Competencies:

• Previous banking industry experience with either wire transfer or ACH experience.
• Understanding of the ACH Rules and Regulations

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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