Payments Specialist: Efficient, Detail-Focused Processor

Edenred Italia S.r.l.; Town of Florida, Northern (NY, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Edenred Italia S.r.l. is seeking a Payment Specialist to ensure timely processing of electronic payments via phone or web, while meeting quotas and SLAs. The role emphasizes accuracy in data entry and proactive issue resolution, with opportunities to improve processes.

Ideal candidates have 1–2 years of customer service experience, strong communication, and the ability to adapt to changing processes. This position may involve office-based work in the New York area with related duties as assigned.

Qualifications

• Minimum 1–2 years of customer service experience.
• High school diploma or equivalent required.
• Excel and Salesforce experience desired but not required.

Responsibilities

• Timely processing of e-payments via phone and web.
• Meet minimum monthly payment quota and SLA targets.
• Assist suppliers to ensure payments are processed within SLA.
• Monitor metrics and minimize errors; prioritize data accuracy.
• Data collection, verification and data entry; report progress and issues.
• Identify and propose process improvements to increase efficiency.

Skills

Strong communication

Adaptable to changes

60 WPM typing

Education

High School Diploma or equivalent

Tools

Excel (mid level+)

Salesforce

Job description

Edenred Italia S.r.l. is seeking a Payment Specialist to ensure timely processing of electronic payments via phone or web, while meeting quotas and SLAs. The role emphasizes accuracy in data entry and proactive issue resolution, with opportunities to improve processes.

Ideal candidates have 1–2 years of customer service experience, strong communication, and the ability to adapt to changing processes. This position may involve office-based work in the New York area with related duties as assigned.