Payment Specialist

Edenred; Town of Florida, Northern (NY, KY); Hybrid; USD 33,000 - 52,000; Full time

Job summary

Edenred en Florida busca un Payment Specialist para asegurar el procesamiento puntual de pagos electrónicos de clientes, por teléfono o la web, cumpliendo las cuotas y los SLA con los proveedores. Se valorará la precisión en la entrada de datos y la capacidad de adaptarse a cambios de proceso.

La posición requiere entre 1 y 2 años de experiencia en atención al cliente, diploma de secundaria y habilidades en Excel y Salesforce.

Qualifications

• 1–2 años de experiencia en atención al cliente.
• Diploma de escuela secundaria o equivalente.
• Todos los postulantes deben superar verificación de antecedentes y prueba de consumo de sustancias.

Responsibilities

• Procesar pagos electrónicos por teléfono o web y cumplir cuotas y SLA.
• Revisar métricas y resolver incidencias con proveedores, manteniendo la calidad.
• Entrada de datos precisa y proponer mejoras de procesos.

Skills

Strong communication

Adaptive to process changes

MS OS + 60 WPM

Education

High School Diploma

Tools

Excel

Salesforce

Job description

## Payment SpecialistSolicitar: United States of America - Florida: A tiempo completo: Publicado hoy: JR021182Dé un paso adelante y deje que Edenred le sorprenda.Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico.**Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades.**En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio.The Payment Specialist ensures timely processing of electronic payments for customers via phone or web, meeting quotas, and maintaining SLAs for supplier payments. They minimize errors, review metrics, and resolve vendor issues. Accurate data entry is crucial. The role includes suggesting process enhancements, meeting deadlines, and taking on extra assignments as needed.**Supervisory Responsibilities:*** Timely processing of e-payments on behalf of our customers via phone call and/or the web* Successfully meet minimum quota of payments completed per month* Assist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned* Use all tools and resources available to maintain minimal errors; quality over quantity* Actively review key metrics measured to ensure standards set forth are being met* Actively resolve any vendor related issues or inquiries* This position will focus on data collection, verification, and data entry; attention to detail being the key* Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices* Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.* Take ownership of other assignments as directed from time to time.* Perform other duties as assigned**Required Skills/Abilities:*** Strong communication skills* Adaptive to frequent process changes* General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM**Education and Experience:**Required:* A minimum of 1 - 2 years previous customer service experience* High School Diploma or equivalent* All applicants must successfully complete a background and drug testPreferred:* Experience with Excel (middle level or above) and SalesForce desired but not required**Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer* Must be able to lift up to 15 pounds at times* Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries* May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.**EEO Statement:**The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [e-mail].¡Aplica ahora y vibra con nosotros!