Payments & POS Tech Operations Lead

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 115,000 - 140,000; Full time

Job summary

Buffalo Wild Wings (BWW) is part of Inspire Brands, Inc. and is seeking a Lead Technology Operations Analyst, Payments to oversee cross-functional teams, understand complex solutions, and drive releases that improve payment experiences across in-store and digital channels.

The role focuses on delivering high-quality operational outcomes by designing, executing, and continuously improving processes, automations, and technical workflows, acting as a subject matter expert to optimize capabilities

Qualifications

• Bachelor's Degree
• Seven to ten years of progressive, relevant IT experience such as system configuration and implementation experience
• Expert knowledge of relevant applications and technical platforms
• Expert experience with Microsoft Operating Systems and associated software such as Microsoft Office
• Proficient knowledge of at least one other operating system such as iOS, Android, Linux etc.
• Expert knowledge with ITSM frameworks such as ITIL
• Proven track record of supporting multi‑modal and geographical disparate locations
• Expert experience in building business and technical requirements

Responsibilities

• Effectively design, continuously improve, coordinate and complete all tasks necessary for successful execution, ensuring all assigned work is delivered on time using runbooks, automations, artificial intelligence, and established processes.
• Specialize in your area of focus, including but not limited to identification and solution recommendations for potential gaps, process improvement areas, innovative opportunities and continuous learning in your area of subject matter expertise.
• Have an ownership mindset where you are actively supporting, influencing, driving, and / or designing the future of your area of focus.
• Effectively communicate with stakeholders as a subject matter expert, to prevent errors, ensure success, and manage expectations.
• Have a strong understanding of how these technologies interact with components across the organization and take actions to ensure success across the organization.

Skills

Communication

Vendor management

Troubleshooting

Mentoring

ITIL/SDLC knowledge

Cross-functional collaboration

Education

Bachelor's Degree

Tools

PowerShell

Python

Contentful

APIs

Job description

Buffalo Wild Wings (BWW) is part of Inspire Brands, Inc. and is seeking a Lead Technology Operations Analyst, Payments to oversee cross-functional teams, understand complex solutions, and drive releases that improve payment experiences across in-store and digital channels.

The role focuses on delivering high-quality operational outcomes by designing, executing, and continuously improving processes, automations, and technical workflows, acting as a subject matter expert to optimize capabilities