Payments Platform Product Lead — Complex Implementations

Central-Bank-c44c5195; Jefferson City (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Central Bank in Jefferson City, MO seeks a focused Product Manager to own strategy, roadmap and delivery of a payment acceptance platform handling card and ACH transactions for business clients. You will lead multi-vendor implementations, align product direction with client needs, and drive growth across segments including government, education, healthcare, and utilities.

You will partner with executives and internal teams to deliver pricing, governance, and scalable onboarding programs while

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, Technology, Project Management, or a related field.
• 5+ years of experience in payments, banking, fintech, product management, project management, or related disciplines.
• Demonstrated success leading complex implementation and transformation initiatives.
• Experience managing third-party vendors and technology providers.
• Strong understanding of electronic payment acceptance, including: Credit and debit cards; ACH / eCheck; Payment gateways; Integrated payments; Payment security and compliance.
• Experience working within an Agile product development framework.
• Strong executive communication, negotiation, and relationship management skills.
• Proven ability to lead cross-functional teams without direct authority.
• Strong analytical and problem-solving capabilities.
• Proficiency with the Microsoft Office suite.

Responsibilities

• Serve as the product manager and program leader for Central Bank’s payment acceptance platform.
• Develop and maintain the long-term product vision, strategy, and roadmap, aligned to Central Bank’s business objectives and customer needs.
• Prioritize enhancements, backlog, integrations, and new capabilities based on customer needs and market opportunities.
• Serve as the voice of the customer, translating client and market feedback into actionable product requirements and enhancements.
• Conduct market research and competitive analysis to inform product direction and identify opportunities to expand into new industries and market segments.
• Partner with Business Payment Solutions leadership to drive platform adoption and expansion across new market segments.
• Define and evolve the product’s pricing strategy.
• Partner with internal and external technology teams and third-party vendors to deliver product enhancements and platform improvements within an Agile delivery framework.
• Monitor payment industry trends, evolving customer expectations, and fintech innovation across card, ACH, and other payment rails to maintain market competitiveness.
• Monitor platform utilization, transaction growth, service levels, and customer satisfaction to inform roadmap priorities.
• Build a scalable, online platform strategy capable of supporting Central Bank’s go-to-market strategy.
• Act as the primary escalation point for critical product issues.
• Lead complex customer implementations onto the platform, from kickoff through go-live and stabilization.
• Build trusted relationships with key stakeholders, including client executives and Central Bank’s internal sales and relationship managers.
• Develop implementation plans, governance structures, project schedules, and executive reporting processes.
• Develop performance dashboards and reporting for clients and executive leadership.
• Coordinate cross-functional resources across technology, operations, finance, risk, compliance, treasury management, and merchant services teams.
• Ensure delivery of contractual commitments, implementation milestones, and service-level objectives.
• Oversee operational readiness, issue management, and continuous improvement across the platform.
• Identify risks, dependencies, and obstacles, and develop mitigation plans.
• Establish repeatable, scalable implementation methodologies to support future growth.
• Lead business reviews, governance meetings, and strategic planning discussions in partnership with the Business Banking sales team.
• Manage relationships with technology providers, processors, subcontractors, and strategic partners.
• Establish vendor performance metrics and governance processes.
• Lead contract oversight, service reviews, escalation management, and performance monitoring.
• Ensure partners meet implementation, operational, and service-level commitments.
• Coordinate multiple vendors and subcontractors to deliver a seamless client experience.

Skills

Product management

Project management

Executive communication

Cross-functional leadership

Agile

Analytical thinking

Education

Bachelor’s degree in Business, Finance, Information Systems, Technology, Project Management, or a related field

Job description

Central Bank in Jefferson City, MO seeks a focused Product Manager to own strategy, roadmap and delivery of a payment acceptance platform handling card and ACH transactions for business clients. You will lead multi-vendor implementations, align product direction with client needs, and drive growth across segments including government, education, healthcare, and utilities.

You will partner with executives and internal teams to deliver pricing, governance, and scalable onboarding programs while