Payments Ops & Escalations Analyst

Caesars Entertainment; Las Vegas (NV); Hybrid; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Caesars Entertainment in Las Vegas, hybrid role, seeks a Payments Operations and Escalations Analyst to support payment processing, fraud prevention, and customer escalations. You will collaborate with Compliance, Investigations, Customer Service, Product, and Operations to ensure a secure and seamless payments experience for customers.

The role requires strong analytical and investigative skills, exceptional communication, and a customer-focused mindset, with the ability to work across multiple

Qualifikationen

• 2+ years of experience in payments, fraud prevention, risk operations, or similar in e-commerce.
• Experience in digital gaming, online gambling, financial services, or fintech is a plus.
• Advanced proficiency in Microsoft Excel and strong data analysis skills.

Aufgaben

• Review and process customer wire requests within SLA.
• Conduct daily reviews of payment reports and identify exceptions.
• Investigate and resolve payment-related inquiries and escalations.
• Perform payment and fraud investigations and elevate findings to stakeholders.
• Identify, document, and report technical issues impacting payment processing.
• Serve as primary contact for Customer Service regarding payment concerns.
• Partner with internal teams to improve payment processes and customer experience.
• Suggest process improvements and support implementation.
• Assist with payment-related projects meeting regulatory and operational requirements.

Kenntnisse

Payments experience

Fraud prevention

Excel skills

Data analysis

Communication skills

Cross-functional collaboration

Jobbeschreibung

Caesars Entertainment in Las Vegas, hybrid role, seeks a Payments Operations and Escalations Analyst to support payment processing, fraud prevention, and customer escalations. You will collaborate with Compliance, Investigations, Customer Service, Product, and Operations to ensure a secure and seamless payments experience for customers.

The role requires strong analytical and investigative skills, exceptional communication, and a customer-focused mindset, with the ability to work across multiple