Payments Ops Analyst: Remediation & Disputes (Consulting)

Lewis James Professional; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Lewis James Professional is seeking a Payments Operations Analyst for a consulting engagement with a financial services client in Birmingham, AL. The role focuses on remediation across ACH, debit, wires, and other electronic payments, with emphasis on accuracy and risk controls.

You will review dispute processes, analyze data for gaps, and reconcile results while collaborating with cross-functional teams. 3+ years in fraud or payment operations and strong Excel skills are preferred.

Qualifications

• 3+ years in fraud operations, payment operations, disputes, operational risk, compliance, or banking remediation.
• Hands-on experience with ACH, wires, debit cards, or other electronic payments.
• Strong documentation, problem-solving, and cross-functional communication skills.

Responsibilities

• Support a remediation effort across ACH, debit card, wire, P2P, and electronic payment operations.
• Review dispute processes, including intake, investigation, provisional credit, notifications, escalations, and case closure.
• Analyze transaction and dispute data to identify exceptions, control gaps, customer impact, and recurring defects.
• Reconcile impacted populations and validate remediation results.

Skills

Fraud operations

Payment operations

Disputes

Operational risk

Compliance

Banking remediation

Tools

Excel

Job description

Lewis James Professional is seeking a Payments Operations Analyst for a consulting engagement with a financial services client in Birmingham, AL. The role focuses on remediation across ACH, debit, wires, and other electronic payments, with emphasis on accuracy and risk controls.

You will review dispute processes, analyze data for gaps, and reconcile results while collaborating with cross-functional teams. 3+ years in fraud or payment operations and strong Excel skills are preferred.