Fraud Detection Specialist I

City National Bank; Newark (DE); Hybrid; USD 31,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Career development

Diversity & inclusion

Job summary

City National Bank is seeking a Fraud Detection Specialist I to review alerts and transactions flagged as potentially fraudulent. You will verify activity, initiate dispute claims, and work with customers to protect their accounts while reducing losses.

In a fast-paced contact center, you will document cases, investigate suspected fraud, and escalate when needed. The role requires basic banking operations knowledge, strong attention to detail, and the ability to meet KPIs and SLAs.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 2 years of general office, back office banking or accounting experience.
• Advanced computer experience with MS Word, Outlook and Excel.
• Minimum 3 years in banking operations.
• Minimum 2 years of experience in fraud investigations, disputes, and/or fraud exposure.

Responsibilities

• Review fraud alerts and transactions to identify fraudulent or suspicious activity.
• Open cases/claims on all suspicious activity and investigate or escalate as needed.
• Mitigate risk and protect the Bank and clients by following policies and procedures.
• Work in a metrics-driven environment to meet KPIs and SLAs.

Skills

Fraud detection

Dispute resolution

Communication

Teamwork

Multitasking

Problem-solving

Education

Bachelor's Degree or equivalent

Tools

MS Word

Outlook

Excel

Job description

FRAUD DETECTION SPECIALIST I

WHAT IS THE OPPORTUNITY?

A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

WHAT WILL YOU DO?

• Demonstrate resiliency and adaptability in a fast-paced contact center environment
• The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
• Think critically and exercise independent judgement
• Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
• Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
• Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.
• Performs defined mitigation steps to reduce financial loss to our customers and the bank
• Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 2 year of general office, back office banking or accounting experience required
• Advanced computer experience required (e.g. MS Word, Outlook and Excel)
• Minimum 3 years in banking operations.
• Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure.

Additional Qualifications

• Must work well in a team environment, as well as independently
• Must have a strong and positive work ethic and follow CNB core values
• Must be flexible and adapt quickly to change
• Ability to multi-tasks and meet specific performance goals
• Advanced Knowledge of PC functions in a Windows based environment
• Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.