Payments Associate

Noctrix-Health; Pleasanton (CA); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Noctrix Health seeks a detail-oriented Payments Associate to join the Billing & Collections team in a hybrid role based in Pleasanton, CA. You will process, post, and reconcile reimbursements and related financial transactions with accuracy and efficiency.

The ideal candidate brings experience in medical billing or healthcare reimbursement, strong Excel skills, and a high attention to detail while collaborating with Finance and Accounting to ensure reliable financial records.

Qualifications

• 1+ year of experience in a medical billing office or healthcare revenue cycle.
• Experience posting medical reimbursement payments, adjustments, and related transactions.
• Strong Excel or spreadsheet skills and data accuracy.

Responsibilities

• Post reimbursement payments, adjustments, denials, and other transactions to patient accounts.
• Review EOBs and payer documentation to ensure accurate recording of payments and statuses.
• Reconcile bank deposits, ACH, card payments, and billing reports daily.
• Investigate misapplied payments and discrepancies to ensure correct ledgers.
• Maintain accurate patient and payment data in billing systems.

Skills

Medical billing

Reconciliation

EOB review

Excel skills

HIPAA compliance

Attention to detail

Data accuracy

Cross-functional collaboration

Tools

NikoHealth

Brightree

Job description

NoctrixHealth is redefining the treatment of chronic neurological disorders with clinicallyvalidatedtherapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy withan outstandinguser experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change withNoctrixHealth.

NoctrixHealth is seeking a detail-oriented Payments Associate to join the Noctrix Health Billing & Collections team. This position is responsible for the accurate and timely processing, posting, and reconciliation of reimbursement payments and related financial transactions.

The ideal candidate has experience in medical billing or health insurance and brings exceptional attention to detail when working with payments, adjustments, Explanation of Benefits (EOBs), and financial records. This individual will work closely with Billing & Collections, Finance, and Accounting to ensure payments are accurately recorded, discrepancies are resolved, and financial information remains complete and reliable.

This is a full-time, hybrid position based in Pleasanton, CA, with a minimum of three days onsite per week.

Responsibilities

• Accurately post reimbursement payments, contractual adjustments, denials, and other payment-related transactions to patient accounts
• Review EOBs and other payer documentation to ensure payments, adjustments, and claim statuses are accurately recorded
• Reconcile daily bank deposits, ACH transactions, credit card payments, and other payment activity against billing system transaction reports
• Investigate and resolve misapplied payments, unapplied cash, payment discrepancies, and other reconciliation issues
• Process virtual payment cards and ensure transactions are accurately recorded and reconciled
• Organize and distribute payment checks, virtual payment information, and related documentation to Accounting and Billing team members for appropriate processing
• Retrieve, scan, upload, and appropriately distribute incoming payer claims correspondence and reimbursement documentation
• Maintain accurate patient, payment, claim, and reimbursement information within billing and patient documentation systems
• Generate payment and reconciliation reports for management review
• Partner with Finance and Accounting to investigate and resolve payment or reconciliation discrepancies
• Support month-end close activities by providing payment reconciliation, reporting, and supporting documentation
• Assist with discrepancies identified by Finance or Accounting during month-end close and reconciliation activities
• Maintain organized and complete documentation to support payment processing, reconciliation, and audit readiness
• Assist with billing compliance initiatives, regulatory inspections, audits, and related documentation requests
• Identify recurring payment discrepancies or process issues and elevate trends and opportunities for improvement
• Collaborate with Billing & Collections, Finance, Accounting, and other cross-functional stakeholders to resolve payment-related issues
• Handle patient and reimbursement information in accordance with HIPAA, applicable billing regulations, insurance requirements, and company policies
• Maintain a high degree of accuracy and productivity while managing multiple payment and administrative workflows in a fast-paced environment

Requirements

• 1+ year of experience in a medical billing office, healthcare reimbursement, health insurance, revenue cycle, or related healthcare environment
• Experience processing or posting medical reimbursement payments, adjustments, or related financial transactions
• Familiarity with medical billing systems and healthcare reimbursement workflows
• Experience reviewing insurance Explanation of Benefits (EOBs) and contractual adjustments
• Understanding of payment reconciliation and the ability to identify and resolve discrepancies
• Strong Microsoft Excel or spreadsheet skills
• High degree of accuracy in data entry and financial calculations
• Strong attention to detail and ability to work accurately with high-volume financial and patient information
• Strong organizational and administrative skills
• Understanding of HIPAA and applicable healthcare privacy requirements
• Ability to independently prioritize and manage multiple responsibilities and deadlines
• Strong written and verbal communication skills
• Ability to collaborate effectively with Billing, Finance, Accounting, and other cross-functional stakeholders
• Ability to work effectively in a fast-paced, high-growth environment

Preferred Qualifications

• Experience with NikoHealth, Brightree, or similar medical billing and revenue cycle systems
• Experience posting and reconciling payer reimbursement payments
• Experience processing virtual payment cards, ACH transactions, checks, and credit card payments
• Experience investigating unapplied cash, misapplied payments, and payment discrepancies
• Experience supporting month-end close and reconciliation activities
• Experience generating payment or reconciliation reports
• Experience supporting healthcare billing audits, regulatory inspections, or compliance activities
• Experience within DME, medical device, or healthcare reimbursement
• Experience working within a startup or rapidly growing healthcare organization

Compensation

• Base Pay: $50,000–$60,000 per year
• Annual Bonus Eligibility

As set forth in Noctrix Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.