Payments Applications Coordinator (Hybrid)

Genuine Parts Company; Duluth (GA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Genuine Parts Company in Duluth, GA is seeking a Payment Applications Coordinator to ensure accurate posting, reconciliation, and allocation of payments, supporting cash flow and general ledger integrity. This role collaborates with internal teams to resolve discrepancies and contributes to process improvements and documentation.

You will handle high‑volume customer payments, maintain controls, train staff, and participate in weekly/monthly meetings while coordinating with offshore BPO and

Qualifications

• Understanding of Accounts Receivable processes and basic accounting principles.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple tasks in a deadline-driven environment.
• Strong professional communication and relationship-building skills.
• Customer service–focused mindset.
• Conflict resolution and escalation management capability.
• Continuous improvement mindset.

Responsibilities

• Manage reporting and workload tracking tools to provide visibility to Payment Applications Leadership and support informed operational decision‑making.
• Process and reconcile high‑volume customer payments, including customer outreach, Level 2+ research, account maintenance, and related tasks.
• Maintain high accuracy standards while minimizing unapplied cash and aged research items.
• Document processes and provide training to new and existing team members.
• Perform QA activities, auditing transaction samples for compliance with controls.
• Prioritize customer service for internal and external stakeholders.
• Research, troubleshoot, and resolve ServiceNow tickets per SLAs.
• Act as liaison within Accounts Receivable to ensure timely resolution of payment issues.
• Lead weekly and monthly team meetings to align on metrics and priorities.
• Oversee offshore BPO team, ensuring adherence to standards and SLA compliance.
• Complete additional tasks and projects assigned by management.

Skills

Accounts Receivable

Data analysis

Advanced Excel

Communication skills

Process improvement

Team collaboration

Education

High school diploma or equivalent

Tools

PeopleSoft

ServiceNow

Job description

Genuine Parts Company in Duluth, GA is seeking a Payment Applications Coordinator to ensure accurate posting, reconciliation, and allocation of payments, supporting cash flow and general ledger integrity. This role collaborates with internal teams to resolve discrepancies and contributes to process improvements and documentation.

You will handle high‑volume customer payments, maintain controls, train staff, and participate in weekly/monthly meetings while coordinating with offshore BPO and