Payments and Fraud Operations Supervisor

FanDuel; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

FanDuel is seeking a Payments and Fraud Operations Supervisor to lead a team of analysts in Orlando, Florida. This role involves managing the Payments & Fraud operations, ensuring compliance while providing top-tier customer experience. Candidates should have at least 2 years of experience in fraud or payments management and a bachelor's degree in a related field. Competitive compensation and a dynamic work environment await the right candidate.

Benefits

Professional development opportunities

Flexible vacation allowance

Generous insurance and paid leave policies

Qualifications

• Minimum of 2 years of fraud, payments, or customer support experience.
• Direct experience managing or mentoring a team of analysts is preferred.
• Strong understanding of online gaming fraud schemes.

Responsibilities

• Manage daily functions of Payments & Fraud operations.
• Lead prevention initiatives and projects.
• Collaborate with analytics to monitor performance across KPIs.

Skills

Analytical ability

Team management

Fraud prevention strategies

Customer support

Education

Bachelor’s degree in business related field

Tools

Salesforce

Microsoft Office Suite

Job description

Payments and Fraud Operations Supervisor

Pay Competitive

Location Orlando/Florida

Employment type Full-Time

Job Description

Req#: 5076486

ABOUT FANDUEL GROUP

There are more ways to win, here at FanDuel. We’re willing to bet on it.

THE ROSTER…

At FanDuel Group, we give fans a new and innovative way to interact with their favorite games, sports, and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creative professionals to cutting-edge technology innovators, FanDuel offers a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

WHO WE ARE…

FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel Group has a presence across all 50 states with approximately 17 million customers and nearly 30 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland.

Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer OTT platforms.

FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

THE POSITION:
Our roster has an opening with your name on it

The Payments & Fraud Supervisor is responsible for leading a small team of analysts and plays a key role in supervising our F&P customer experience across the FanDuel Group brands. Payments & Fraud Supervisors assist in overseeing the day-to-day Payments & Fraud support operations to ensure industry-leading performance and compliance. Individuals must function independently, supervise a small team, and work with other managers and staff. This position is expected to alternate weekend coverage with the other employees of the department. This position reports to the Payments & Fraud Operations Manager.

THE GAME PLAN:
Everyone on our team has a part to play

• Manage and oversee daily functions of Payments & Fraud operations
• Organize team scheduling and daily task assignments
• Develop and analyze reports that assist decision-makers in improving our business
• Lead prevention initiatives, projects, and escalation
• Lead education on fraud and payment related issues
• Collaborate with analytics to create dashboards and monitor performance across KPIs
• Deep dive into individual risk events to perform root cause analysis and combine insights with a data-driven approach to develop preventative controls
• Partner with internal teams to develop and execute policies and features
• Identify new or recurring threats and propose solutions and strategies for implementation
• Assist in identifying, growing, and developing fraud and payment analysts within the Fraud & Payments Ops Team
• Perform all related and compatible duties as assigned and assist in ad hoc projects

THE STATS:
What we're looking for in our next teammate

• Minimum of 2 years of fraud, payments and/or customer support experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred
• Bachelor’s degree in business related field preferred
• Direct experience managing or mentoring a team of analysts and the desire to help others learn and grow
• Advanced level of familiarity with online gaming fraud schemes and categories as well as knowledge of common fraud-prevention strategies and systems
• Strong analytical ability; SQL experience preferred
• Competence with Salesforce or comparative CRM tooling
• In-depth knowledge of banking systems and online payments
• Understanding of Anti-Money Laundering detection methods and regulations
• Experience with Microsoft Office Suite (Excel, PowerPoint, Word) including a strong understanding of Microsoft Excel Functions (VLOOKUP, SUMIF, etc)
• Licensure: Must pass required licensing as mandated by various state regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment

PLAYER CONTRACT:
We treat our team right

• From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:
  An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team!

#LI-Hybrid

About the company

FanDuel Group is a New York City headquartered gaming company that offers sportsbook, daily fantasy sports, online casino and online horse race betting products.

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