Senior Payment Support Specialist

Bellco Credit Union; Greenwood Village (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A credit union in Colorado is seeking a Senior Payment Support Specialist responsible for processing ACH, Wire, and Check transactions. The ideal candidate will assist with daily department functions, ensuring compliance with regulations and providing top member service. Requirements include a high school diploma, 5 years of relevant experience, and strong analytical skills. This position requires attention to detail and the ability to work in a team-oriented environment focused on effective service delivery.

Qualifications

• At least 5 years relevant experience such as processing ACH files, wire transfers and/or check clearing required.
• Demonstrates strong analytical/problem solving and time management skills.
• Good judgment necessary for decision-making.

Responsibilities

• Assist management with all Payment Support department functions.
• Monitor team workflow for accurate processing of transactions.
• Communicate directly with CU members to resolve errors and disputes.

Skills

Manual dexterity to input data

Ability to interpret data

Deductive reasoning skills

Extreme attention to detail

Communication skills

Organizational skills

Customer service skills

Strong PC skills including Microsoft Excel

Ability to multitask

Education

High school diploma or equivalent

AAP highly desired

Job description

3 days ago Be among the first 25 applicants

Senior Payment Support Specialist is responsible for assisting management with all Payment Support department functions including the daily monitoring and processing of all ACH, Wire and Check transactions. Strong knowledge and adherence to compliance with all relevant rules and regulations related to all electronic and check transactions. Research and resolve complex internal and external member requests, complaints and escalations related to department functions. Assist with complex settlement, balancing and reconciliation of department functions. Responsible for department testing of new products, systems, upgrades and enhancements.

The appropriate candidate must demonstrate a strong ability to work in a team and a commitment to providing exceptional member service.

Reports to

Payment Support Manager

Contacts

Frequent contact with other credit union employees, CUSO employees and service personnel. Occasional contact with members.

Qualifications / Requirements

• Education: A high school diploma or equivalent required
• AAP highly desired
• Experience: At least 5 years of relevant work experience such as processing ACH files, wire transfers and/or check clearing required.
• Skills: Manual dexterity to input data on a keyboard i.e. computer, calculator, telephone
• Ability to interpret data
• Deductive reasoning skills
• Extreme attention to detail to minimize risk with member and credit union data
• Ability to tactfully question or actively listen to members/employees/departments to determine specific needs
• Ability to work independently without supervision
• Ability to multitask and perform with frequent interruption
• Strong communication, organizational, presentation, customer service and interpersonal skills
• Detail oriented, flexible and works well within a fast‑paced team environment
• Demonstrates strong analytical/problem solving and time‑management skills
• Good judgment
• Strong PC skills including Microsoft Excel knowledge
• Knowledge of Bellco’s front‑line systems

Essential Functions

1. Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
2. Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology.
3. Strong knowledge and adherence to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc.
4. Understands the basis for procedures and deals appropriately with departures from the standards.
5. Make independent judgments and posts transactions to member accounts with a focus on elimination of errors. Makes sound decisions regarding members’ accounts to benefit both Bellco and the member.
6. Strong knowledge of all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc.
7. Monitor team workflow to ensure timely and accurate processing of all incoming daily Federal Reserve ACH files in accordance with Nacha governing regulations.
8. Monitor team workflow to ensure timely and accurate processing of both domestic and international incoming and outgoing wires via WITS wire transfer system.
9. Monitor team workflow to ensure timely and accurate processing of all check inclearing files as well as RDC and ATM exceptions.
10. Responsible for ensuring team completes all ACH, wire and check exceptions, adjustments, corrections and disputed transactions timely and accurately.
11. Responsible for advanced escalations associated with any Payment Support functions including BBB, DORA, NCUA and direct complaints.
12. Communicate directly with CU members to resolve errors and disputes.
13. Responsible for oversight and follow up of wire trace recalls and wire disputes ensuring full resolution.
14. Responsible for ensuring completion of End of Day balancing, settlement and reconciliation of ACH, Wire and Check files and transactions, including liaising with Reconciliation and Accounting teams to resolve outages.
15. Partner with other internal departments to research and resolve processing issues related to department functions.
16. Act as department SME and participate in partner and team meetings to provide support and expertise.
17. Responsible for testing new products, systems, upgrades and enhancements related to department functions.
18. Assist with creating, updating and maintaining department procedures.
19. Assist with training new staff as needed.
20. Regular and punctual attendance.
21. Management retains the discretion to add to or change the duties of this position at any time.

Working Conditions

• Mobility throughout department