Member Service Associate (Teller)

Star One Credit Union; San Jose (CA); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Education assistance

Employee loan discounts

Medical, Dental, Vision

Paid holidays

Paid time off

Bonus potential

Job summary

Star One Credit Union in San Jose, CA is seeking a skilled Member Service Associate (Teller) to join our high-volume branch team.

You will perform teller transactions, balance cash drawers, assist members with questions about products and services, and support daily branch operations. The role requires strong communication, teamwork, and a courteous, accurate service approach.

Qualifications

• Requires good written and verbal communication skills.
• Ability to learn banking regulatory information and requirements.
• Proficient with technology and Microsoft Office applications.
• Fosters and maintains a strong service culture by providing excellent member service.
• Ability to work in a fast-paced environment while handling multiple tasks and priorities.
• Must be a strong team player with the ability to work in a diverse group or as an individual contributor.

Responsibilities

• Perform basic member transactions including deposits, withdrawals, transfers, loan payments and related items.
• Balance cash drawer and respond to member inquiries regarding products and policies.
• Prepare work for daily opening and closing of branch.
• Handle stop payments, CTRs, password updates, statement requests and wire requests.
• Cross-sell Credit Union products and services to meet member needs.
• Complete miscellaneous duties and projects as assigned.
• Provide assistance to other branches and departments as needed.

Skills

Communication skills

Regulatory knowledge

Tech proficiency

Customer service

Team player

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Position: Member Service Associate (Teller)

Location: San Jose, CA

Job Id:781-11167

# of Openings:1

EXCELLENT PAY AND BENEFITS!

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row,Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.

We offerAMAZING BENEFITSthat help keep our employees healthy and shining bright!!!

• 401(k) Plan, Match, and Profit Sharing
• Education Assistance
• Employee Loan Discounts
• Medical, Dental, and Vision (Effective date of hire)
• Paid Holidays
• Paid Time Off Program
• Staff Incentive Variable Pay (Bonus)

Job Title: Member Service Associate (Teller)

Hours: Monday through Thursday from 8:45 a.m. to 5:30 p.m., Friday 8:45 a.m. – 6:30 p.m. and rotating Saturdays 8:30 a.m. to 2:45 p.m. (with a day off during the week).

Salary Range: $46,400 - $63,950, which is base pay. Compensation will be based on candidate qualifications.

Job Scope/Duties

• Perform basic member transactions including, but not limited to: deposits, withdrawals, account transfers, loan payments, loan payoffs, cash advances, US Savings Bonds redemption, gift card purchases, sub-account openings, IRA contributions, address change requests, check order requests, account closures, and issuance of Cashier Checks.
• Accurately maintain, safeguard, and balance cash drawer, and all negotiable instruments. Answers basic member inquiries, concerning Credit Union products and services, policies and procedures, promotions, relationship pricing, fee structures, and general financial institution processes.
• Prepare work for daily opening and closing of branch.
• Other daily duties would include stop payment requests, accurate completion of CTRs, member password updates, statement copy requests, cross-member transfer requests, wire requests, and processing daily night depository items.
• Cross-selling Credit Union products and services appropriate to meet member’s needs.
• Complete miscellaneous duties and projects as assigned.
• Provides assistance to other branches and departments as needed.
• Requires one year of cash handling experience.
• Six months of Teller experience at a credit union or financial institution is preferred.
• High school diploma or equivalent.

Knowledge/Skills/Abilities

• Requires good written and verbal communication skills.
• Ability to learn and retain banking regulatory information and requirements.
• Must be proficient with technology (computers, iPads, mobile phones, tablets) and Microsoft Office applications.
• Fosters and maintains a strong service culture by providing excellent internal and member service.
• Ability to work in a fast-paced environment while handling multiple tasks and competing priorities.
• Must be a strong team player with the ability to work in a diverse group or as an individual contributor.

MUST HAVE GOOD CREDIT.

We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled