Payment Services Specialist

Independent Community Bankers of Minnesota; Minnesota; On-site; USD 40,000 - 60,000; Full time

Job summary

A community-focused financial institution is seeking a Payment Services Specialist in Clara City, MN. The ideal candidate will manage daily Wire/ACH transactions and ensure compliance with banking policies. Responsibilities include verifying wire transfers, monitoring logs, and collaborating on process improvements. Candidates should possess a high school diploma and experience in banking or administration. Proficiency in Microsoft Office is preferred and a commitment to customer service is essential. The position requires adherence to confidentiality standards and expect regular attendance.

Qualifications

• Experience handling Wire/ACH transactions is crucial.
• High School diploma or GED is required.
• Previous banking and administrative experience preferred.

Responsibilities

• Handle daily Wire/ACH transactions in accordance with policies.
• Originate and verify all wire transfers.
• Monitor and maintain wire transfer logs.

Skills

Wire/ACH transactions

Microsoft Office Suite

Customer Service

Confidentiality

Multitasking

Education

High School diploma or GED

Continuing Education to maintain job knowledge

Three to Five years of banking experience

Three to Five years of Administrative experience

Job description

Citizens Alliance Bank

Location: Clara City, MN

Job Title: Payment Services Specialist

Deadline: 05/09/2026

Overview

This position will complete daily Wire/ACH transactions in accordance with the Bank's policies and procedures. Collaborates on problem solving and process improvement efforts, in order to maintain and continuously improve Wire/ACH operations policies, procedures, and performance.

Responsibilities

1. Originate and verify all wire transfers including importing and processing.
2. Receive incoming and initiate outgoing wires transmittals.
3. Receive incoming and initiate outgoing ACH batch transmittals.
4. Return ACH items.
5. Send notification of change of ACH files.
6. Research ACH/wire transactions as needed.
7. Monitor and maintain wire transfer logs.
8. Monitor customer activity.
9. Complete follow-up with customers.
10. Gather statistical information as requested or required.
11. Be proficient with the Bank's Core Operating System, Excel and Word.
12. Ability to architect and drive change by enlisting support of management.
13. Maintain complete confidentiality with regard to sensitive customer and proprietary information.
14. Ability to multitask.
15. All employees are expected to exemplify and follow our core values.
16. Regular attendance and punctuality when reporting to work.
17. Travel for trade and industry schools and seminars as needed.
18. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. The MFA apps are used to authenticate a user’s identity to the system for security purposes.
19. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.
20. Perform other duties as assigned and requested.

Core Values

• Humility – We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.
• Respectful, Genuine Care for Others – We care about each other, we care about our customers, and we care about our communities.
• Finds A Way – This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.
• Effort – We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.
• Owning-It – Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

Education and Experience

• High School diploma or GED (Required)
• Continuing Education to maintain job knowledge (Required)
• Three to Five years of banking experience (Preferred)
• Three to Five years of Administrative experience (Preferred)
• Proficiency in Microsoft Office Suite; familiarity with loan documentation and boarding software (Preferred)

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.