Payment Processor

Tata Consultancy Services; Milford (OH); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage (Health

401K Plan

Job summary

Tata Consultancy Services Limited in Milford, OH seeks a Payment Processor / Investigations Analyst for the Payments Operations team. You will handle payment inquiries, SWIFT-related investigations, and reconciliations, while interacting with internal teams and external banks to ensure timely resolutions.

The role emphasizes accuracy, compliance, and customer service, with responsibilities spanning escalation, reporting, and process improvements. On-site position with benefits.

Qualifications

• Associates degree in Finance, Accounting, Business Administration, Economics, or related field preferred.
• 2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.
• Strong knowledge of SWIFT Messaging (MT103, MT202, MT110, MT199, MT299).
• Experience with International Payments and Correspondent Banking, Nostro Reconciliations, Funds Recall Processes, and Clearing/Settlement Systems.
• Experience in a high-volume transactional environment with strong analytical and communication skills.

Responsibilities

• Investigate and resolve payment inquiries related to SWIFT message types (MT103/202/110/199/299).
• Perform end-to-end payment investigations to identify root causes and timely resolutions.
• Communicate with correspondent and external banks via SWIFT and client systems.
• Follow up with financial institutions on confirmations, recalls, and resolutions.
• Coordinate with internal teams to expedite query resolution.
• Review and reconcile Nostro accounts and clear outstanding entries.

Skills

SWIFT Messaging MT103/MT202/MT110/MT१९

Analytical thinking

English communication

Payment Investigations

Nostro Reconciliations

Multitasking

Education

Associates degree in Finance, Accounting, Business Administration, Economics, or related field

Tools

Microsoft Excel

Outlook

Job description

Job Description

We are seeking a detail-oriented and customer-focused Payment Processor / Payment Investigations Analyst to join our Payments Operations team. The ideal candidate will possess strong knowledge of SWIFT payments, investigations, reconciliations, and correspondent banking operations. This role requires extensive interaction with internal stakeholders and external financial institutions to ensure timely and accurate resolution of payment-related inquiries.

The successful candidate will be responsible for handling payment investigations, reconciling accounts, resolving exceptions, and ensuring adherence to operational controls and regulatory requirements while delivering exceptional client service.

Key Responsibilities

• Investigate and resolve payment inquiries related to SWIFT message types including MT103, MT202, MT110, MT199, MT299, and other payment-related communications.
• Perform end-to-end payment investigations to identify root causes and ensure timely resolution of client and banking queries.
• Communicate with correspondent and external banks through SWIFT messaging platforms and client systems.
• Follow up with financial institutions regarding payment confirmations, fund recalls, beneficiary details, and transaction resolutions.
• Coordinate with internal operational teams, treasury, settlements, compliance, and customer service groups to expedite query resolution.
• Review and reconcile Nostro accounts, ensuring outstanding debit and credit entries are investigated and cleared within established service levels.
• Monitor payment queues and investigation cases to meet productivity, quality, and turnaround time targets.
• Maintain compliance with internal controls, operational procedures, risk frameworks, and regulatory requirements.
• Provide professional support to clients through phone, email, and other communication channels.
• Prepare operational reports, management information system (MIS) reports, and client-facing metrics.
• Identify process improvement opportunities to enhance efficiency, reduce risk, and improve service delivery.
• Document investigations clearly and maintain accurate records for audit and compliance purposes.
• Participate in ongoing training and process enhancement initiatives.

Required Qualifications

• Associates degree in Finance, Accounting, Business Administration, Economics, or a related field preferred.
• 2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.
• Strong knowledge of:
• SWIFT Messaging (MT103, MT202, MT110, MT199, MT299)
• International Payments and Correspondent Banking
• Payment Investigations
• Nostro Reconciliations
• Funds Recall Processes
• Clearing and Settlement Systems
• Experience working in a high-volume transactional environment.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills in English.
• Ability to manage multiple priorities while meeting strict deadlines.
• Proficiency in Microsoft Excel, Outlook, and standard reporting tools.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $47,000 - $55,000 per year

Location

Milford, OH

Function

BUSINESS PROCESS SERVICES

Role

Workflow Specialist

ID

433082

Skills

Payment

Salary Range

$47,000 - $55,000

Desired Candidate Profile

Qualifications

ASSOCIATESHIP