Payment Processing

SFE; Alaska; On-site; USD 65,000 - 90,000; Full time

Job summary

SFE is seeking a detail-oriented Payment Processor / Payment Investigations Analyst to join our Payments Operations team in Alaska. The role requires strong knowledge of SWIFT payments, investigations, reconciliations, and correspondent banking operations.

You will interact with internal stakeholders and external financial institutions to resolve payment-related inquiries efficiently. Your responsibilities include end-to-end payment investigations, reconciling Nostro accounts, and ensuring

Qualifications

• Associates degree preferred in Finance, Accounting, Business Administration, Economics, or related field.
• 2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.
• Strong knowledge of SWIFT messaging (MT103, MT202, MT110, MT199, MT299).
• Experience with international payments and correspondent banking.
• Experience with Nostro reconciliations and funds recall processes.
• Proficiency in Excel and basic reporting tools.
• Excellent English communication, both written and verbal.

Responsibilities

• Investigate and resolve SWIFT-based payment inquiries and communications (MT103, MT202, MT110, MT199, MT299).
• Perform end-to-end payment investigations to identify root causes and timely resolutions.
• Communicate with correspondent banks and external institutions via SWIFT and client systems.
• Follow up on payment confirmations, fund recalls, and transaction resolutions.
• Coordinate with internal teams to expedite query resolution and maintain controls.
• Review Nostro accounts and ensure reconciliations are cleared within SLAs.
• Monitor queues and cases to meet productivity and quality targets.
• Maintain audit-ready records and comply with regulatory requirements.
• Provide professional client support via phone, email, and other channels.
• Prepare MIS and client-facing operational reports.
• Identify process improvements to enhance efficiency and reduce risk.

Skills

Analytical thinking

Problem solving

English communication

Attention to detail

Education

Associates degree in Finance, Accounting, Business Administration, Economics, or related field

Tools

Microsoft Excel

Outlook

Reporting tools

Job description

We are seeking a detail-oriented and customer-focused Payment Processor / Payment Investigations Analyst to join our Payments Operations team. The ideal candidate will possess strong knowledge of SWIFT payments, investigations, reconciliations, and correspondent banking operations. This role requires extensive interaction with internal stakeholders and external financial institutions to ensure timely and accurate resolution of payment-related inquiries.

The successful candidate will be responsible for handling payment investigations, reconciling accounts, resolving exceptions, and ensuring adherence to operational controls and regulatory requirements while delivering exceptional client service.

Key Responsibilities

• Investigate and resolve payment inquiries related to SWIFT message types including MT103, MT202, MT110, MT199, MT299, and other payment-related communications.
• Perform end-to-end payment investigations to identify root causes and ensure timely resolution of client and banking queries.
• Communicate with correspondent and external banks through SWIFT messaging platforms and client systems.
• Follow up with financial institutions regarding payment confirmations, fund recalls, beneficiary details, and transaction resolutions.
• Coordinate with internal operational teams, treasury, settlements, compliance, and customer service groups to expedite query resolution.
• Review and reconcile Nostro accounts, ensuring outstanding debit and credit entries are investigated and cleared within established service levels.
• Monitor payment queues and investigation cases to meet productivity, quality, and turnaround time targets.
• Maintain compliance with internal controls, operational procedures, risk frameworks, and regulatory requirements.
• Provide professional support to clients through phone, email, and other communication channels.
• Prepare operational reports, management information system (MIS) reports, and client-facing metrics.
• Identify process improvement opportunities to enhance efficiency, reduce risk, and improve service delivery.
• Document investigations clearly and maintain accurate records for audit and compliance purposes.
• Participate in ongoing training and process enhancement initiatives.

Required Qualifications

• Associates degree in Finance, Accounting, Business Administration, Economics, or a related field preferred.
• 2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.
• Strong knowledge of:
• SWIFT Messaging (MT103, MT202, MT110, MT199, MT299)
• International Payments and Correspondent Banking
• Payment Investigations
• Nostro Reconciliations
• Funds Recall Processes
• Clearing and Settlement Systems
• Experience working in a high-volume transactional environment.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills in English.
• Ability to manage multiple priorities while meeting strict deadlines.
• Proficiency in Microsoft Excel, Outlook, and standard reporting tools.