Payment Processing Clerk

Ohio Living; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Ohio Living is seeking a Cash Poster/Payment Processing Clerk to accurately post payments for services across our life plan communities, home health, hospice, and related programs.

You will handle cash, checks, and electronic payments, maintain posting accuracy, assist with AR analytics, and collaborate with site staff and corporate accountants to resolve discrepancies. Proficiency with Windows and MS Office is required.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience posting cash, checks, or electronic funds receipts; healthcare billing and AR analytics preferred.
• Proficiency with Windows and Microsoft Office; strong internet skills; English language proficiency.

Responsibilities

• Post receipt of cash, checks, or electronic funds into designated software.
• Ensure postings match documentation and resolve discrepancies.
• Post AR write-offs and adjustments; coordinate with AR coordinators and corporate accountants.
• Identify process improvements and support site trainings; participate in team meetings.
• Prepare special reports as requested; perform other duties as assigned.

Skills

Cash posting

Accounts receivable

MS Office

English proficiency

Microsoft Excel

Education

High school diploma or equivalent

Associate degree in related field (preferred)

Tools

Windows

Microsoft Office (Word, Excel, PowerPoint)

Internet

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, inclusion, integrity, financial stewardship, leadership, and care. The Cash Poster, Payment Processing Clerk, is responsible for posting all payment receipts for collection of funds for services provided for residents, patients, and consumers for life plan communities, private payer and third party payer sources, and for home health, hospice, and other community-based services for all payer types in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

Essential Activities and Tasks

• Payment Posting - 10% Post receipt of cash, check or electronic funds payments into designated software. Ensure that payment is applied accurately to the applicable operational site and to the applicable resident, patient or consumer based on supporting documentation received. If supporting documentation is not sufficient to clearly identify the appropriate account, apply to designated accounts receivable clearing account and document clarity issue to enable the Accounts Receivable Coordinator to research and resolve. Ensure that posted payments match those that are documented on the cash receipts daily intake log.
• Financial Management and Other Support - 10% Post accounts receivable write-offs and certain other types of revenue or receivable balance adjustments based on supervisory/manager approved supporting documentation. Identify and notify supervisor/manager of other potential issues that may indicate the need to make revenue, receivable, payer, or rate corrections to ensure that revenue and receivables are recorded accurately and timely. Communicate collaboratively with the account receivable coordinators and/or corporate accountants to resolve any cash application or cash reconciliation matters. Communicate with sites to request needed information or action pertaining to making deposits to the bank for funds received at the site, or to resolve any cash posting reconciliation matters. Identify and offer suggestions pertaining to process improvements. Participate in recurring team meetings and trainings. Assist and/or be present for site personnel trainings as requested. Prepares other special reports but performs other tasks or projects as requested and/or required. All other duties as assigned.

Qualifications

• Education. High school diploma or equivalent required. Associate degree in a related field preferred; accounting coursework or concentration desired.
• Experience. Experience posting cash, check, or electronic funds receipts preferred. Experience with healthcare billing, collections, and funds receipts posting preferred. Experience with accounts receivables analytics preferred. Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• Other Qualifications. Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day
• Standing - Up to 2 hours/day
• Walking - Up to 2 hours/day
• Lifting, transferring, pushing or pulling equipment/supplies - Up to 25 pounds
• Work weekends, evenings, and holidays - As needed for coverage
• Risk Category for Exposure to Bloodborne Diseases - III

Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services — because health and wellness go hand in hand. The Ohio Living Foundation raises millions of dollars each year to support the people and programs of Ohio Living. From charity care to special programs and beyond, they're dedicated to making a difference in the lives of those we serve and ensuring that no one is left behind. At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.