Administrative Assistant - LPC

Ohio Living; Maryland; On-site; USD 42,000 - 66,000; Full time

Job summary

Ohio Living is seeking a Business Office Coordinator to oversee financial activities at one of our life plan communities. You will manage resident billings, deposits, census, and insurance verification, while ensuring accuracy and compliance with standards.

The role includes handling accounts payable, supervising reception staff, and supporting operations with strong communication and data entry skills. A high school diploma and accounting experience are required, with proficiency in MS Office

Qualifications

• High school diploma or equivalent required.
• Associate degree in accounting or bookkeeping preferred.
• Two years experience in an administrative/clerical position required.
• Experience in general accounting practices preferred.
• Typing speed of 60 wpm required.
• Proficiency with Windows, MS Office, and the internet required.

Responsibilities

• Manage accounts receivable including billings, statements, census, deposits, collections and insurance verification.
• Oversee or complete accounts payable processing for the community.
• Communicate billing statements with residents, families, and staff; respond to questions in a timely manner.
• Maintain census changes and enter ancillary charges; ensure proper payer sources in EMR.
• Supervise receptionist staff; coordinate scheduling and staff development.

Skills

Typing 60 wpm

Windows proficiency

Internet proficiency

Education

High school diploma or equivalent

Associate degree in accounting or bookkeeping experience preferred

Tools

Windows

Microsoft Office (Word, Excel, PowerPoint)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Business Office Coordinator coordinates financial activities of the life plan community to ensure that proper financial procedures are maintained at all times in accordance with company standards and federal, state, and local standards, guidelines, and regulations, and may have oversight of the business office operations to control money transactions, order supplies, maintain business equipment, and possibly lead receptionist’s work.

Essential Activities and Tasks

• Financial Management - 35% Manages accounts receivable by processing residents billings, statements, census, deposits, collections and insurance verification. Monitors and maintains the aging of accounts. Manages petty cash fund. Oversees or completes the preparation, management, and processing of the accounts payable for the community.
• Customer Relations - 30% Communicates with residents, patients, family members, and responsible parties concerning billing statements. Responds to questions and concerns in a timely manner in order to resolve outstanding issues. Assist residents, patients, and employees with accounting procedure questions.
• Quality and Compliance Management - 20% Processes daily census changes and enters ancillary charges. Maintains proper payer sources for billing in electronic medical record (EMR) system.
• Operations Management - 15% Maintains business machines and supplies. Handles mail for the campus, including opening and stamping invoices and logging them. All other duties as assigned.

People Management and Development

Manages the receptionist staff at designated communities. Staffs and schedules receptionists accordingly to meet the necessary requirements for the department and location. Fosters a positive work environment that attracts, retains, and motivates employees. Interviews, selects, and orients new direct reports. Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance. Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth. Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention. Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff. Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant. Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Qualifications Education

High school diploma or equivalent required. Associate degree in accounting or equivalent bookkeeping experience preferred.

Experience

Two years experience in an administrative/clerical position required. Experience in general accounting practices preferred.

Knowledge of office machines, equipment, and procedures required.

Must be able to type a minimum of 60 words per minute. Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

Must be able to read, write, speak, and understand the English language. Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day
• Standing - Up to 4 hours/day
• Walking - Up to 4 hours/day
• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 25 pounds
• Driving - Up to 1 hour/day
• Work weekends, evenings, and holidays - Required as scheduled
• Subject to residents/patients with various disease processes - Occasional
• Risk Category for Exposure to Bloodborne Diseases - III Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep.

Across our 11 life plan communities, we offer a range of options from independent living apartments and villas to specialized memory care and everything in between. Whether it's a helping hand or skilled nursing care, we're here to provide support at every stage of life's journey. But our commitment doesn't stop at our doorstep. Between Ohio Living Home Health & Hospice and Ohio Living Palliative Medicine, we extend our care to over 10 million Ohioans in the 43 counties we serve. We also offer provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services — because health and wellness go hand in hand. At Ohio Living, our mission is that heart of all we do. For over 100 years, it has been our promise to care, to support, and to enrich the lives of our residents and communities.