Payment Operations Specialist

Futureshaper.com; Georgia (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

TripleTen is seeking a Payments Operations Specialist who will support students through their educational journey by managing payments, loan approvals, and essential documentation. This role requires strong communication skills, adaptability, and a proactive approach to problem-solving in a full-time remote capacity.

Benefits

Full-time remote collaboration

$200 KPI bonus

Growth opportunities

Comfortable digital office

Qualifications

• Requires perfect communication and interpersonal skills.
• Ability to adapt quickly in conditions of partial uncertainty.
• Must have an analytical mindset and systemic thinking.

Responsibilities

• Manage payments and verify student details.
• Oversee the loan approval process.
• Process essential student documents and provide internal support.

Skills

Communication

Adaptability

Self-organization

Optimization skills

Research skills

Analytical mindset

Presentation skills

Job description

Description

Thank you for your interest in TripleTen!We help people with versatile backgrounds learn a new profession online and build a sustainable career in IT. Our bootcamp graduates have landed dream jobs at places like Tesla, Accenture, Nielsen, and Microsoft. More than 5,000 students have already chosen TripleTen and we need your unique expertise to keep our company both competitive and innovative.

Please note that after applying for this position, you will be required to record a short video interview. You will receive the email invitation shortly thereafter. Thank you for your understanding!

What you will do

The Payment Operations Team is dedicated to ensuring seamless administrative and operational support for students throughout their educational journey. This team works across multiple functions including management of students’ documents, accounting, payment and refund processing, loan approvals, data analysis, and reporting. They play a crucial role in facilitating smooth operations between students, other TripleTen teammates, finance and analytics, ensuring that every student's experience is well-coordinated and efficient.

• Manage payments by verifying student details, approving loans, setting up payment schedules, and ensuring accurate accounting with our partners.
• Enter and validate all student payments in TripleTen’s data warehouse, reconciling payments and monitoring new enrollments to ensure accurate records.
• Oversee the loan approval process, including monitoring student progress, verifying loan eligibility, and coordinating with other teams to collect the necessary information.
• Process essential student documents, such as enrollment agreements, transcripts of study, and suspension and termination notices.
• Provide essential internal support for other TripleTen teams to respond to student-related requests and resolve issues related to payments and payment options, refunds, and student documentation, ensuring efficient and well-coordinated operations.
• Address various payment operations cases, including sending payment links, adjusting schedules, facilitating program transfers, and resolving technical issues.
• Communicate with students about their refunds, calculate refund amounts, and ensure all refunds are issued promptly and accurately.
• Monitor students’ recurring payment plans to ensure they remain up to date, and take necessary actions for any students who fall behind or stop paying.

Disclaimer: This overview reflects all streams managed by the Payment Operations Team. As a Payments Operations Specialist, you will be responsible for one specific area within these functions.

Requirements

• Has perfect communication and interpersonal skills to interact inside our little team and the big TripleTen team;
• Quickly adapts and acts in conditions of partial uncertainty;
• Perfectly orients in large amounts of information and can independently get to the bottom of the matter;
• Can organize themselves, everyone and everything around;
• Always looks for ways to improve everything around them, is proactive;
• Knows how to set tasks and control their implementation;
• Is ready to do routine work, and got mindfulness, accuracy, and meticulousness to do it well;
• Has an analytical mindset & systemic thinking;
• Is familiar with Notion, Slack (or similar tools) and not afraid to work with numbers and understand when the automation pipelines can ease your life;
• Is interested in the tech industry and ready to dive into it, understands the processes of IT products and online services.

Hard Skills:

• Work experience in IT from 1 year;
• Experience in building processes from scratch;
• Advanced English (written and spoken);
• Advanced level of Excel;
• Billing & invoicing systems;
• HelpDesk;
• Data Management Tools;
• Copywriting.

Soft Skills:

• Communication and interpersonal skills. The ability to speak in detail, convincingly, and ask questions clearly. Ability to work independently and in a team, to contact stakeholders.
• Adaptability. The ability to adapt and act in conditions of partial uncertainty.
• Self-organization. The ability to manage time and resources.
• Optimization skills. Expertise and improvement of working processes. The ability to create and upgrade systems, and solve problems.
• Research skills. The ability to search for and create resources, information, and exit routes.
• Management skills. Skills of goal setting and development management (project, own career, etc.). The ability to distribute tasks and synchronize with other team members even with large differences in the styles and content of work.
• Analytical mindset & systemic thinking. The ability to collect and organize data, analyze and identify patterns, and collect basic statistics.
• Mindfulness, accuracy, and meticulousness to do routine work well.
• Presentation skills. The ability to share information about new features in detail with the team so that this information is clear to everyone and doesn't bypass anyone.
• Openness, engagement, industriousness, kindness, responsiveness, and a sense of humor.

What we can offer you

• Compensation in the amount of $1200 + $200 KPI bonus gross per month;
• Full-time remote collaboration;
• A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
• Growth. Our product is expanding quickly, so it's a great time to get on board and challenge yourself.
• Diverse and tight-knit team which is spread out across Israel, Serbia, USA, Georgia, Armenia and more.

Disclosures:

*At this time we are unable to offer H-1B, L-1A/B sponsorship opportunities.

**This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

***TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.