Payment Operations Specialist I - Temporary

Mutual Bancorp; Leominster (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Mutual Bancorp in Leominster, MA is seeking an entry-level Payment Operations Specialist I for a temporary assignment within Banking Operations. You will process daily payment transactions in accordance with established procedures and learn payment systems under supervision.

You will support frontline staff, assist with reconciliation, monitor queues, and help ensure compliance and security controls. The role offers hands-on training and a clear path to advancement within Payments Services.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
• Willingness to pursue banking or payment-related certifications (AAP, APRP, NCP, AFPP).
• At least two years’ prior banking, finance, or customer service experience preferred, but not required.

Responsibilities

• Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
• Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
• Assist with monitoring queues and identifying items that require additional review or escalation.
• Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
• Follow established policies and procedures; document updates as directed.
• Provide basic support to frontline staff and escalated complex issues to senior team members.
• Participate in department training, system testing, and process improvement activities as assigned.
• Maintain awareness of fraud and security risks by applying standard controls.

Skills

Attention to detail

MS Office

Learning payment systems

Cyber security awareness

Customer service

Communication skills

Time management

Problem solving

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Payment Operations Specialist I - Temporary

Job Category: Banking Services

Requisition Number: PAYME003063

• Posted : October 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Pay or shift range: $21.55 USD to $26.07 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade : 13

Summary:

The Payment Operations Specialist I is an entry-level member of the Payment Operations team within Banking Operations. This role focuses on accurately processing daily payment transactions in accordance with established procedures and compliance standards. The incumbent assists with routine functions across ACH, checks, wires, instant payments (RTP, FedNow), Zelle, ATM deposits, and non-card disputes. Under close supervision, the Specialist learns payment operations, supports frontline staff with basic questions, and develops the skills necessary to advance within the organization’s Payment Services career path.

Essential Job Functions / Responsibilities

• Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
• Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
• Assist with monitoring queues and identifying items that require additional review or escalation.
• Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
• Follow established policies and procedures; document updates as directed.
• Provide basic support to frontline staff and escalated complex issues to senior team members.
• Participate in department training, system testing, and process improvement activities as assigned.
• Maintain awareness of fraud and security risks by applying standard controls.
• Complete required training within designated timelines.

Education & Certifications

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
• Willingness to pursue banking or payment-related certifications (AAP, APRP, NCP, AFPP).
• At least two years’ prior banking, finance, or customer service experience preferred, but not required.

Knowledge, Skills & Abilities

• Basic understanding of banking products, payments, or financial services.
• Strong attention to detail and ability to follow procedures accurately.
• Willingness and ability to learn payment systems (ACH, wires, instant payments, Zelle).
• Proficiency in Microsoft Office applications; ability to learn Excel functions.
• Good communication skills for interacting with peers, supervisors, clients and frontline staff.
• Ability to prioritize tasks and work accurately under deadlines.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Accuracy & Attention to Detail
• Learning Agility
• Customer Service Orientation
• Dependability & Accountability
• Problem-Solving (basic level)

Working Relationships/Contacts

• Daily interaction with peers and supervisors in Banking Services Operations.
• Occasional contact with other departments (Compliance, Risk, IT) for routine matters.
• Minimal external interaction; escalated matters handled by senior staff.

Working Conditions

• Limited travel may be required.
• Flexibility to support after-hours processing during upgrades or deadlines on occasion.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.