PAYMENT OPERATIONS SPECIALIST

Greater Nevada Credit Union; Carson City (NV); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

HSA contributions

Paid time off

Public holidays

Job summary

Greater Nevada Credit Union in Reno/Carson City seeks a Payment Operations Specialist to manage posting, settlement, and reconciliation across ACH, checks, wires, and mobile deposits, while investigating issues and preventing fraud in a fast-paced environment. Qualified applicants have a High School diploma, at least two years in payments or analogous channels, proficiency with Microsoft Office, and strong written and verbal communication, problem solving, and discretion handling member data.

Qualifications

• High school diploma or equivalent required.
• Two years of experience with ACH, wire transfers, or check clearing.
• Strong attention to detail and ability to handle confidential information.
• Proficiency with Microsoft Office and solid written/verbal communication.

Responsibilities

• Manage posting and reconciliation of payments across multiple channels.
• Identify, investigate, and resolve payment issues and potential fraud.
• Ensure compliance with NACHA/ECCHO rules and other regulatory requirements.
• Support audits and contribute to process improvements within Payment Operations.

Skills

Attention to detail

Problem solving

Communication

Deadline-driven

Discretion with data

Critical thinking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.To do this, we practice C.A.R.E. with our Values:We Care Genuinely.We build relationships because we know that we are Greater Together.We Stay Trustworthy as we serve our communities.\"Be Bright\" rings in our ears as we find custom solutions that meet our members' needs.We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!About The Position:The Payment Operations Specialist is responsible for various payment strategies, data analysis tools and reporting to efficiently and accurately execute payment functions necessary to meet Operational objectives. This includes decision-making, posting transactions and managing exceptions across multiple payment channels such as ACH, check, Wire transfers, Mobile deposits, etc. They are also responsible for reconciling activity daily to ensure accurate accounting of funds. The Payment Operations Specialist is also responsible for reporting, and compliance with all NACHA Operating Rules, ECCHO rules, and other security and regulatory requirements.What You'll Be DoingUtilize multiple payment systems and programs to conduct in-house member transactions, resulting in timely and accurate posting of transactions. Specialists identify, investigate and resolve payment issues, review and analyze potential fraudulent activity, while utilizing various cross-functional systems. This role must also provide high-quality work within fast- paced timeframes.Engage in DNA release system upgrades. Testing of new changes in the appropriate core test environment to ensure that all proposed functions are operating as expected. Conducting thorough testing and validation of paymentrelated functionalities including updating procedures and notifying all internal teams of relevant changes.Facilitate various types of money movement requests required in accordance with company procedures as well as responding to transactional inquiries for Greater Nevada Credit Union and its subsidiaries. Suggest areas for process improvement with the Payment Operations Manager. This includes the identification of inefficiencies in current processes and resolution recommendations. Specialists must also stay updated on industry trends, regulations and best practices in the payment channels.Participation in Payment Operations audits, assisting the team with gathering required materials and involvement in audit discussions as needed. This will include ensuring day-to-day transactions meet all regulatory and procedural guidelines as well as ensuring documentation is appropriately retained.QualificationsHigh School Diploma or equivalent required.Strong attention to detail and problem-solving skills.Ability to work in a fast-paced, deadline-driven environment.Ability to handle sensitive member financial information with confidentiality and professionalism.Previous Financial Institution experience preferred.Proficient in Microsoft Office Suite.2 (two) years of experience with ACH, Wire Transfers, Check clearing or other payment channel methods required.Skills & CompetenciesAbility to consistently participate in continued training and education to understand payment rules, laws and regulations.Strong computer skills with knowledge of Microsoft Office.Effective professional written and verbal communication skills.Excellent problem-solving, sound judgment and decision-making skills.Ability to work with minimal direction, demonstrate proactive problem-solving capacity and to deal with multiple timeframes and deadlines across several channels and shifting priorities.Strong and proven critical thinking skills to analyze situations, identify issues and look for effective solutions.Physical DemandsWhile performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.You may occasionally be required to lift and/or move up to 20 pounds.Location and Travel RequirementsThe Payment Operations position is located in Reno and Carson City.Compensation & Benefits$20.19- $28.13 per hourCompensation is dependent on experienceMedical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependentsHealth Savings Account contributionsSupplemental insurance and life insurance plansPaid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employmentPaid time to volunteer and make a contribution to the communityEmployee product and service discountsGreater Nevada is an Equal Opportunity EmployerEmployment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.