Payment Lifecycle Analyst - Transaction Screening Escalation

Aumni; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

On-site wellness center

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. seeks a Payment Lifecycle Analyst to join Payments Operations. You will oversee smooth fund transfers, apply automation concepts, and collaborate across teams to optimize processes and controls.

The role emphasizes analysis, stakeholder communication, and a growth mindset in a dynamic digital payments environment. Equal opportunity employer with comprehensive benefits.

Qualifications

• Advanced knowledge of global payment processing operations and systems architecture.
• Proficiency in data analysis techniques for insights to senior stakeholders.
• Growth mindset with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies.
• Familiarity with continuous improvement and design-thinking methods.

Responsibilities

• Resolve exceptions and strengthen control environments for technical, financial, and operational processes.
• Research and analyze data to address non-routine payment lifecycle issues and ensure accurate transfers.
• Define project requirements and metrics; lead process optimization initiatives.
• Apply systems-architecture and automation knowledge to support optimization and stakeholder relations.
• Coach, train, and mentor team members; serve as escalation point for juniors.

Skills

Global payments

Data analysis

Growth mindset

Interpersonal skills

Cybersecurity

Process improvement

Tools

SWIFT

ISO message processing

Job description

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties.

Job responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.

Required qualifications, capabilities, and skills

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include:

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join a team shaping the future of digital payments and drive your professional growth.