Payment Integrations & Technical QA Manager

CXM Direct LLC; United States; A distancia; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

GMT to GMT+4 coverage

AI tooling in daily workflow

End-to-end ownership of integrations

Descripción de la vacante

CXM Direct LLC is seeking a proactive Systems Analyst to own the onboarding of payment providers, coordinate technical integrations, and shape testing and go-live criteria across desktop and mobile environments.

You will diagnose incidents, read API docs, and build a live catalogue of methods, while leveraging AI tools to accelerate improvements in a fully remote, GMT to GMT+4 setup.

Formación

• 4+ years in payments or fintech integrations with hands-on ownership.
• Working knowledge of APIs, webhooks, and asynchronous payment status; understanding of confirmation models and failure modes.
• Ability to read provider API specifications and identify what is missing from it.
• Postman or equivalent for API testing, and structured checkout testing across mobile and desktop.
• Experience diagnosing a live payment incident from logs and API responses, separating provider-side causes from platform-side causes.
• Ability to turn ambiguous provider documentation and undocumented knowledge into specifications for engineering.
• Composure during incidents, and clear communication with the team and stakeholders.
• English and Russian at working level.

Responsabilidades

• Running the full onboarding cycle for new payment providers: first technical call, credentials and sandbox access, configuration, test design, UAT, production launch and post-release stabilisation.
• Owning first-line response for payment incidents, including failed and stuck transactions, unconfirmed payments and method-level anomalies, and driving them to resolution rather than passing them on.
• Defining the acceptance standard for new integrations and holding the go or no-go decision before launch.
• Reading provider API documentation and turning it into implementation-ready specifications for engineering, including edge cases, failure paths and confirmation model behaviour.
• Running hands-on verification: manual checkout testing on mobile and desktop, callback verification through Postman, and SQL queries against transaction data.
• Maintaining the catalogue of payment methods and providers: what each supports, which integration types are available, what has been tested and where known failure modes sit.
• Building the first capability inventory of all live methods and providers.
• Producing a 90-day breakdown of deposit attempts by outcome: completed, declined by the provider, abandoned by the user, abandoned at redirect, and completed but never confirmed back to us.

Conocimientos

Payments / PSP integrations

API testing & troubleshooting

English & Russian language

Independent working

AI tooling in daily work

Herramientas

Postman

SQL queries

Descripción del empleo

Your responsibilities will be:

• Running the full onboarding cycle for new payment providers: first technical call, credentials and sandbox access, configuration, test design, UAT, production launch and post-release stabilisation
• Owning first-line response for payment incidents, including failed and stuck transactions, unconfirmed payments and method-level anomalies, and driving them to resolution rather than passing them on
• Defining the acceptance standard for new integrations and holding the go or no-go decision before launch
• Reading provider API documentation and turning it into implementation-ready specifications for engineering, including edge cases, failure paths and confirmation model behaviour
• Running hands-on verification: manual checkout testing on mobile and desktop, callback verification through Postman, and SQL queries against transaction data
• Maintaining the catalogue of payment methods and providers: what each supports, which integration types are available, what has been tested and where known failure modes sit
• Building the first capability inventory of all live methods and providers
• Later, producing a 90-day breakdown of deposit attempts by outcome: completed, declined by the provider, abandoned by the user, abandoned at redirect, and completed but never confirmed back to us

Requirements

What you’ll need:

• 4+ years in payments, PSP integrations or fintech platforms, with hands-on ownership of integrations rather than tracking them, basic knowledge using AI tooling in daily work
• Working knowledge of APIs, webhooks and asynchronous payment status, plus an understanding of confirmation models, callback mechanics, redirect flows and common failure modes
• The ability to read a provider API specification and identify what is missing from it
• Postman or equivalent for API testing, and structured checkout testing across mobile and desktop
• Experience diagnosing a live payment incident from logs and API responses, separating provider-side causes from platform-side causes, and explaining the finding to both a provider contact and an engineer
• The ability to turn ambiguous provider documentation and undocumented knowledge into specifications and catalogues that engineering can act on
• Composure during incidents, and clear communication with the team and stakeholders
• English and Russian at working level. Both are in daily use

Will be a significant plus:

• Experience with APM and local rails in Asia, Africa or LATAM rather than cards alone
• Experience with bank transfer rails, virtual accounts, QR-based methods, mobile money etc.
• Background in brokerage, crypto payments, orchestration or another high-volume payments environment; on the provider side, at a PSP, gateway or payment company

Active use of AI tooling in daily work

Ability to work independently and make decisions without constant oversight

Proactive mindset: willingness to propose improvements, fixes, new approaches

What the first year looks like:

In the first months you take over incident first line, build the method and provider catalogue from documentation, existing knowledge and direct querying, and produce the deposit attempt analysis.

By mid-year you have defined the integration acceptance standard and applied it to a live provider onboarding from start to production.

In the second half the catalogue is current, the gate is running, and incidents reach you for decisions rather than for explanations. As the team grows, a Systems Analyst takes over formal verification while the acceptance gate stays with you.

Recruitment process:

HR interview, covering background, motivation and fit

Technical interview on payment integration knowledge, tooling and hands-on experience, including incident diagnosis

Product and problem-solving interview, covering integration decisions and prioritisation

Final interview with senior stakeholders

Benefits

We offer:

• Fixed monthly compensation of [depending on experience]
• Fully remote work within GMT to GMT+4, with no relocation required
• End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration
• Scope that grows with the business: cards, alternative payment methods, a card programme and new entities
• Corporate AI tooling as part of the working process

Originally posted on Himalayas