Payer Services Specialist

Trilogy Health Services, LLC; Louisville (KY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Health and dental after 1 month

Student loan repayment

401(k) match

Job summary

Trilogy Health Services, based in Louisville, KY, is seeking a Payer Services Specialist to handle prior authorizations, recertifications, and insurance verifications for admissions and therapy services. The role supports timely authorizations, campus education, and coordination with payers to minimize denials and ensure reimbursement.

The position involves coordinating resident access to services, researching eligibility issues, and maintaining accurate data in MatrixCare.

Qualifications

• Experience in centralized eligibility and prior authorization.
• Familiarity with billing and revenue cycle processes.

Responsibilities

• Perform tasks in centralized eligibility, prior authorization intake, or recertification as assigned.
• Provide education on authorization and benefit eligibility to campuses.
• Research denials and assist in troubleshooting eligibility processes.
• Verify patient insurance benefits, demographics, and authorization requirements.
• Initiate online verifications or contact carriers to validate coverage.
• Complete Preadmission Financial Verification prior to admission.
• Communicate requirements to campus teams and ensure MatrixCare setup is correct.
• Negotiate case-specific payment arrangements with payers as needed.
• Assist in escalating payer issues and document process audits.

Skills

Prior authorization

Eligibility verification

Renewal processing

Communication with campuses

Education

High School diploma

Bachelor’s degree preferred

Tools

MatrixCare

Job description

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Based in Louisville, Kentucky, our Home Office team is looking for a Payer Services Specialist.

This role will report directly to our Director of Payer Relations and Auth Svcs. and is responsible for performing tasks related to prior authorizations, recertifications, and insurance verifications for potential admissions and therapy services.

This position will be cross trained in coordinating residents’ access to services by gathering information to obtain verification and authorization from various insurance payers. This position will be responsible for tracking and troubleshooting issues to ensure timely authorization is obtained and limit risk of nonpayment.

Responsibilities

POSITION OVERVIEW

• Perform tasks assigned in areas of centralized eligibility, prior authorization intake, or recertification as delegated or assigned by Payer Services Team Lead or Director.
• Provide education on authorization, recertification, and benefit eligibility to campuses.
• Research and assist the BOM and revenue cycle team with denial research as it pertains to eligibility or authorizations denials.
• Assist in identifying areas of opportunity and collaborate to troubleshoot and rectify problems within the authorization or eligibility process.
• Validate and verify patient’s active insurance benefits, demographics, prior authorization requirements, network status, and financial information for the purpose of guaranteeing reimbursement for services rendered and to minimize collection issues and/or bad debt expense.
• Initiate on-line verifications and/or make phone contact with Insurance Carriers and Plan Administrators to validate patient’s benefits for primary and secondary coverage.
• Responsible for completing the Preadmission Financial Verification prior to admission in a timely manner.
• Determine if override requirement is necessary based upon company set thresholds and campus specific contract details.
• Provide campus team support explaining residents’ benefits and requirements.
• Verify and understand various insurance company benefits for Skilled Nursing and Outpatient Therapy services.
• Identify patient financial responsibility.
• Document complete and accurate data relating to all necessary eligibility, benefits, and precertification information for the appropriate Matrix Care database fields after admission or services rendered.
• Maintain a thorough understanding of all major insurance plans and network/contracted provider verification requirements.
• Ensure billing information and authorization requirements are communicated to the campus and prior authorization intake so that MatrixCare is set up correctly and claims can be billed accurately.
• Maintain a thorough understanding of all major insurance plans and educate the clinical team regarding insurance requirements and limitations.
• Ensure reimbursement and billing information/requirements are communicated to the campus so that claims can be billed accurately.
• Negotiate Single Case Agreements with managed care and other insurance carriers for reimbursement.
• Assist in researching escalated issues from payers, case managers, revenue cycle team or campuses in a timely and effective manner and provide audit of process to identify system or process failures.

Qualifications

• High School diploma or equivalent. Bachelor’s degree or higher in accounting or business or related field preferred
• Minimum of five (5) years healthcare insurance experience in a healthcare, senior living industry, long-term care environment preferred, healthcare billing or managed care organization.

LOCATION

US-KY-Louisville

Trilogy Health Services

303 N. Hurstbourne Parkway

Louisville

KY

LIFE AT TRILOGY

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

About Trilogy Health Services

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.