Pay Determination Specialist

Yes Mediate, LLC; Texas; Remote; USD 28,000 - 40,000; Full time

Job summary

Yes Mediate, LLC is seeking a fully remote support professional to assist mediators, arbitrators, and staff in a fast-paced dispute resolution environment in the United States. The role emphasizes confidentiality, strong writing and organizational skills, and the ability to manage multiple tasks with initiative.

Responsibilities include quality control, document preparation, case management support, and client communication.

Qualifications

• Associates or Bachelors degree (preferably business-related).
• 5+ years’ experience in a professional field or industry.

Responsibilities

• Implement and monitor quality control measures to ensure accurate case handling.
• Analyze documentation and records for volume casework.
• Compose and produce polished documents.
• Examine case documents to determine the final pay determination in IDR cases.
• Receive and respond to incoming calls and correspondence.
• Assist in case management duties when necessary.
• Communicate with clients, staff, and industry partners.

Job description

Yes Mediate provides alternative dispute resolution services to individuals, companies, and communities. Our neutrals meet with parties in secure conference settings or in a hybrid environment when requested. Our panel of highly qualified and experienced Mediators, Arbitrators, Ombudsmen, and Facilitators assist parties in exploring and creating mutually satisfactory resolutions to conflict.

Our company’s ability to handle rapid growth while maintaining a peace-driven work environment is what it a sought-after place of employment. Our ideal candidate would be someone whose values align with the company’s vision to bring the spirit of peaceful and collaborative resolution to any conflict or dispute we encounter.

Our CEO is committed to contributing to the growth of the Dispute Resolution Field and educating our communities on its benefits. To support this, she needs exceptional support staff. One whose skills and experience include confidence and initiative. Candidates should be able to carry out the tasks necessary to support Yes Mediate and represent its interests well. It is important to our CEO that every person, regardless of race, ethnicity, age, disability, gender, sexual orientation, or religion, be treated with dignity and respect.

The ideal candidate MUST:

• Be confident in their abilities and their role
• Be even-tempered and diplomatic when dealing with strong or complex personalities
• Maintain courteous and professional decorum inside and outside of the office
• Be successful in the decision-making process
• Know how to handle rapid suspense
• Be comfortable with and capable of moving through rapid change and innovation

Duties & Responsibilities:

• Implement and monitor quality control measures (best practices) to ensure accurate and consistent case handling in compliance with program guidelines and company standards.
• Analyze documentation and records for volume casework.
• Compose, modify, and produce polished and professionally written documents
• Examine case documents, program determination factors, and other records to determine the final pay determination in IDR cases.
• Receive and respond to incoming calls and correspondence
• Assist in case management duties when necessary
• Communicate with clients, staff members, and industry partners
• Perform other duties as assigned

Qualifications:

• An Associates or Bachelors’ degree (preferably in a business-related field); or
• 5+ years’ experience and demonstrated success in a professional field or industry
• Maintain strict confidentiality and exercise discretion, sound judgment, and decision-making when handling sensitive documents. (Critical)
• Ability to prioritize workload and handle multiple tasks.
• Analytical and problem-solving abilities, with a keen attention to detail.
• Excellent writing, editing, communication, and organizational skills
• Resourceful and independent; able to work quickly and effectively with multiple tasks from multiple sources with little to no supervision
• Proactive self-starter with the ability to problem-solve
• Proficient with MS Office products, Adobe, and other business software
• Must be willing to complete dispute resolution related trainings
• Must be able to pass a criminal history background check.
• Fully Remote
• Monday – Friday or Thursday – Monday work week (8:00 a.m. – 4:00 p.m. or 9:00 a.m. – 5:00 p.m.)
• Flexible schedules may be considered after a 90-day probationary period
• Domestic travel may be required 5% of the time

Compensation:

• Full-time 30-40 hours per week $25 per hour