Alternative Dispute Resolution Paralegal Case Manager

SmartHire Inc.; Dallas (TX); Hybrid; USD 65,000 - 80,000; Full time

Job summary

SmartHire Inc. in Dallas, Texas, is seeking an experienced Alternative Dispute Resolution Paralegal for a full-time, hybrid role.

You will support arbitration and mediation matters from inception through final resolution, coordinating with clients, attorneys, arbitrators, mediators, and judges. The ideal candidate has 3+ years of paralegal or ADR administration experience, strong organizational and communication skills, and proficiency with Microsoft Office and case management systems.

Qualifications

• 3+ years of paralegal, case management, legal support, ADR administration.
• Experience managing legal matters from inception through closing.
• Strong organizational and time-management skills.
• Ability to manage multiple active matters and deadlines.
• Excellent written and verbal communication.
• Strong interpersonal skills working with clients and stakeholders.
• Proficiency with Microsoft Office and case management or database systems.
• Ability to work a hybrid schedule in Dallas, Texas.

Responsibilities

• Manage arbitration and mediation cases from opening through final resolution and closing.
• Serve as a primary point of contact for clients, attorneys, arbitrators, mediators, judges, and other parties.
• Coordinate and schedule hearings, conferences, mediations, and other case-related events.
• Maintain accurate case files, calendars, deadlines, and case activity records.
• Prepare, organize, and distribute case-related documents, correspondence, and hearing materials.
• Track case milestones and ensure timely communication and follow-up with all parties.
• Support arbitrators, mediators, and judges with scheduling, materials, and administrative coordination throughout the life of each case.
• Respond to inquiries professionally and provide a consistently high level of client service.
• Follow internal procedures, case management protocols, and administrative requirements.
• Complete final case-closing activities and administrative wrap-up after matters are resolved.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Case management systems

Database systems

Job description

Alternative Dispute Resolution Paralegal Case Manager

Job Type: Full-Time, Hybrid

Base Salary Range: $65,000–$80,000 per year

About the Company

Founded more than 40 years ago, our client is a global leader in alternative dispute resolution (ADR), providing efficient and impartial solutions for business and legal conflicts. With hundreds of experienced professionals and locations nationwide, the organization delivers exceptional client service, advanced technology, and flexible in-person, virtual, and hybrid dispute-resolution options.

Job Summary

We are seeking an experienced and highly organized Alternative Dispute Resolution Paralegal for a full-time, hybrid position in Dallas, Texas. This individual will support clients and the administration of arbitration and mediation matters while managing cases from inception through final resolution and closing.

The ideal candidate has strong case management, paralegal, litigation support, or legal administrative experience and is comfortable working in a fast-paced professional environment with significant client interaction. This position offers the opportunity to manage large, complex matters while supporting arbitration and mediation proceedings.

Why This Is a Great Opportunity

• Strong promotion-from-within culture with clear growth potential
• High client visibility and frequent interaction with clients, attorneys, arbitrators, mediators, and judges
• Opportunity to manage large, complex cases from beginning to end
• Exclusive focus on arbitration and mediation matters
• Excellent work-life balance in a stable, professional environment
• Hybrid schedule based in Dallas, Texas

Key Responsibilities

• Manage arbitration and mediation cases from opening through final resolution and closing
• Serve as a primary point of contact for clients, attorneys, arbitrators, mediators, judges, and other parties
• Coordinate and schedule hearings, conferences, mediations, and other case-related events
• Maintain accurate case files, calendars, deadlines, and case activity records
• Prepare, organize, and distribute case-related documents, correspondence, and hearing materials
• Track case milestones and ensure timely communication and follow-up with all parties
• Support arbitrators, mediators, and judges with scheduling, materials, and administrative coordination throughout the life of each case
• Respond to inquiries professionally and provide a consistently high level of client service
• Follow internal procedures, case management protocols, and administrative requirements
• Complete final case-closing activities and administrative wrap-up after matters are resolved

Required Qualifications

• 3 or more years of experience in paralegal work, case management, legal support, litigation support, or ADR administration
• Experience managing legal matters from inception through closing or resolution
• Strong organizational and time-management skills
• Ability to manage multiple active matters, priorities, and deadlines simultaneously
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to work directly with clients and external stakeholders
• High attention to detail and dependable follow-through
• Proficiency with Microsoft Office and case management or database systems
• Ability to work a hybrid schedule in Dallas, Texas

Preferred Qualifications

• Prior experience in arbitration, mediation, alternative dispute resolution, legal services, or litigation support
• Experience supporting complex matters involving multiple parties and competing deadlines
• Experience communicating with attorneys, judges, senior professionals, or high-level clients

Disclaimer

This job description provides a summary of the typical functions associated with this position and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. Actual responsibilities may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for changes to the jobholder’s responsibilities or activities implemented by its clients that differ from those described herein.

SmartHire is posting this position on behalf of its client. The salary range provided is determined by the client. Actual compensation will depend on factors established by the hiring organization, including the candidate’s qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for changes to salary, benefits, bonuses, or other compensation made by its clients.