Pawsitive Store Shift Supervisor

Pet Supplies Plus; Town of Hamburg (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Be part of a neighborly, community‑foc

Career Growth & Advancement Opportunit

Competitive Pay

Pet-First, People-First Environment

Employee discounts

Free uniforms

Paid time off

Job summary

Pet Supplies Plus in Town of Hamburg, NY is seeking a Store Shift Supervisor to help lead the team during shifts and ensure a neighborly experience for every customer and their pets.

You will assist with daily operations, assign tasks, help customers, process transactions, and maintain a clean, safe store environment. This role emphasizes hands-on leadership, teamwork, and reliable execution.

Qualifications

• 1+ years of retail experience is required.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist, and move for extended periods of time.
• Ability to lift up to 55 lbs.
• Ability to climb ladders and perform physical store tasks.
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays).
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner.

Responsibilities

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch.
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

Skills

Customer service

Leadership

Communication

Tools

Microsoft Office

Job description

Pet Supplies Plus in Town of Hamburg, NY is seeking a Store Shift Supervisor to help lead the team during shifts and ensure a neighborly experience for every customer and their pets.

You will assist with daily operations, assign tasks, help customers, process transactions, and maintain a clean, safe store environment. This role emphasizes hands-on leadership, teamwork, and reliable execution.