Pawsitive Shift Leader for Pet Store

Pet Supplies Plus; Madison (WI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Be part of a neighborly, community‑foc

Career Growth & Advancement Opportuni

Competitive Pay

Pet-First, People-First Environment

Job summary

Pet Supplies Plus in Madison, WI is seeking a Store Shift Supervisor who is pawsitively passionate about people and their pets, ready to lead the team during shifts and ensure neighborly experiences while keeping daily operations running smoothly.

You will help customers choose products, manage daily tasks, and maintain a clean, safe store. This role requires 2+ years in retail, strong service and sales skills, and flexibility for evenings and weekends.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist, and move for extended periods of time.
• Ability to lift up to 65 lbs.
• Ability to climb ladders and perform physical store tasks.
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays).
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner.

Responsibilities

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch.
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience.
• Support daily operations and help ensure a smooth, efficient shift.
• Assign tasks and help team members manage priorities and time.
• Assist customers with product selection and provide recommendations.
• Process transactions, support the register, and handle returns or issues.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, and organized store environment.
• Step in to support the team wherever needed during busy periods.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Pet Supplies Plus in Madison, WI is seeking a Store Shift Supervisor who is pawsitively passionate about people and their pets, ready to lead the team during shifts and ensure neighborly experiences while keeping daily operations running smoothly.

You will help customers choose products, manage daily tasks, and maintain a clean, safe store. This role requires 2+ years in retail, strong service and sales skills, and flexibility for evenings and weekends.