Pawnshop Sales Associate: Commission & Benefits

FirstCash, Inc.; Louisville (KY); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid vacation

Earned Wage Access

401k

Tuition reimbursement

Employee discounts

Job summary

FirstCash Pawn is seeking entry-level, full-time Pawnbroker / Retail Sales Associate at our pawn store locations nationwide. Earn an hourly rate of $14.00–$15.00 plus commission on transactions, with potential to earn up to 8% commission based on personal performance.

Benefits include Earned Wage Access, 401k, and more. Join a team focused on customer service across lending and retail operations, handling a variety of jewelry and merchandise.

Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Experience with cash handling is preferred.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Greet and engage customers to understand needs and recommend solutions.
• Process sales, loans, and other transactions accurately.
• Maintain clean and stocked sales floor and displays.
• Provide excellent customer service and problem resolution.

Skills

Customer service

Sales

Cash handling

Team player

Bilingual encouraged

Education

High School Diploma or GED

Job description

Full-Time Retail Sales Associate

$12.00 – $15.00 per hour + Unlimited Commission

We’re looking for a customer‑focused Retail Sales Associate to join our team! If you enjoy helping customers, working with a variety of merchandise, and earning commission on top of your hourly rate, this role is a great fit.

Why You’ll Love Working Here

• Competitive hourly pay + commission up to 8%
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto‑enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

What You'll Do

• Greet and assist customers with sales, loans, and product inquiries
• Support customers with pawn and short-term loan services by explaining terms, completing paperwork, and ensuring a smooth, customer-focused experience
• Process sales and loan activity accurately while following company and regulatory guidelines
• Evaluate merchandise for condition and value to support buying, selling, and loan decisions
• Maintain a clean, organized sales floor and merchandise displays
• Handle cash and negotiable items responsibly
• Support store operations, including basic opening/closing tasks
• Communicate clearly with customers and team members
• Complete required training and follow company policies
• Perform other duties as assigned

What We’re Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team‑oriented mindset
• Basic math and computer skills; experience using retail checkout systems is a plus
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information

Associates can earn 2–8% commission based on individual performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.