Pawnshop Retail Sales Pro — Commission + Benefits

FirstCash, Inc.; Durham (NC); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, Life insurance

Vacation and sick leave benefits

Employee discounts

Tuition reimbursement

401k program

Earned Wage Access program

Job summary

FirstCash, Inc. in Durham, North Carolina is looking for a Full-Time Retail Sales Associate to engage with customers and process sales in a pawn store. This entry-level position offers an hourly wage of $15.00 to $19.00, plus commission potential, with opportunities for growth and flexible working hours.

The role requires a passion for customer service and the ability to handle cash transactions, lift up to 50 pounds, and work a flexible retail schedule including weekends. Benefits include comprehensive health coverage, earned wage access, and paid vacation after a period of service.

Qualifications

• Must be willing to lift/carry up to 50 pounds.
• Ability to work with firearms and become certified.
• Must be 18 years or older and have a high school diploma.

Responsibilities

• Greet and engage with customers to provide financial solutions.
• Perform sales and loan transactions per company policies.
• Keep the sales floor stocked and maintain merchandise displays.

Skills

Customer service

Cash handling

Multi-tasking

Basic math calculations

Education

High School Diploma or equivalent

Tools

Point-Of-Sale (POS) systems

Job description

Full-Time Retail Sales Associate

$15.00 – $19.00 per hour + Unlimited Commission

We’re looking for a customer‑focused Retail Sales Associate to join our team! If you enjoy helping customers, working with a variety of merchandise, and earning commission on top of your hourly rate, this role is a great fit.

Why You’ll Love Working Here

• Competitive hourly pay + commission up to 8%
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto‑enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

What You'll Do

• Greet and assist customers with sales, loans, and product inquiries
• Support customers with pawn and short-term loan services by explaining terms, completing paperwork, and ensuring a smooth, customer-focused experience
• Process sales and loan activity accurately while following company and regulatory guidelines
• Evaluate merchandise for condition and value to support buying, selling, and loan decisions
• Maintain a clean, organized sales floor and merchandise displays
• Handle cash and negotiable items responsibly
• Support store operations, including basic opening/closing tasks
• Communicate clearly with customers and team members
• Complete required training and follow company policies
• Perform other duties as assigned

What We’re Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team‑oriented mindset
• Basic math and computer skills; experience using retail checkout systems is a plus
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information
Associates can earn 2–8% commission based on individual performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.