Pawnbroker Trainee & Customer Service Pro

EZPAWN Arizona, Inc.; Phoenix (AZ); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual Perfor m

Job summary

EZCORP is seeking a Retail Customer Service Representative (Pawnbroker) in Phoenix, AZ. This role offers a 5-week paid training program with rapid pay progression and a clear career path toward Pawnbroker certification and Store Manager roles.

Start as a Trainee, earn a .50 raise after training, then $1/hour upon certification, with uncapped bonus potential and full benefits including health insurance and a 401(k) match. Excellent customer service is essential.

Qualifications

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Work well independently and as a member of a team.
• Able to multitask and pass a criminal background check and drug test.
• Knowledge of pawned items is a plus; bilingual is a plus.

Responsibilities

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone.
• Processing sales, loans, and extensions.
• Performing opening and closing store duties.

Skills

Customer service

Communication

Teamwork

Multitasking

Background check

Education

High school diploma or GED

Job description

EZCORP is seeking a Retail Customer Service Representative (Pawnbroker) in Phoenix, AZ. This role offers a 5-week paid training program with rapid pay progression and a clear career path toward Pawnbroker certification and Store Manager roles.

Start as a Trainee, earn a .50 raise after training, then $1/hour upon certification, with uncapped bonus potential and full benefits including health insurance and a 401(k) match. Excellent customer service is essential.