Pawnbroker (Bilingual) - Full Time

Pawn America; Milwaukee (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Pawn America in Milwaukee seeks a bilingual pawnbroker focused on jewelry and merchandise acquisition. You will evaluate items, explain loan terms, and build guest trust while processing transactions accurately.

You will test jewelry and electronics, negotiate offers per guidelines, assist with merchandising, and promote trade-in programs. Equal opportunity employer.

Qualifications

• HS diploma or GED required
• Bilingual in a second language required – preferably Spanish
• Strong customer/service and communication skills; ability to explain value and options clearly
• Familiarity with point-of-sale systems and basic office software
• Attention to detail and ability to follow procedures and compliance

Responsibilities

• Greet guests professionally and establish rapport
• Evaluate jewelry, electronics, tools and merchandise for authenticity, condition and resale value
• Explain pawns, purchases and trade-ins, including terms, interest and redemption
• Test jewelry with approved tools to ensure accuracy and profitability
• Test electronics and tools for functionality before acquisition
• Negotiate offers in line with company guidelines while maintaining service
• Document all transactions accurately in the POS system
• Prepare acquired merchandise to meet quality and merchandising standards
• Assist with merchandising on the sales floor as needed
• Promote Karat Rewards, Trade-In and Jewelry Trade-Up programs
• Assist Web Sales Specialist with packaging, shipping and listing products online
• Maintain a clean, secure work environment including intake/evaluation areas
• Attend trainings and store meetings on valuation standards and compliance
• Enforce safety, OSHA compliance, and loss prevention policies
• Perform other duties as assigned by management

Skills

Customer service

Communication

Negotiation

Detail oriented

Bilingual (Spanish)

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

Description

Summary

We are seeking a Bilingual Pawnbroker who excels at building trust with guests, accurately evaluating merchandise, and responsibly acquiring products through pawn loans, purchases, and trade-ins. This role focuses on product acquisition and valuation, with an emphasis on jewelry, while also evaluating consumer electronics, tools, and other collateral items. The ideal candidate is confident, detail-oriented, and skilled at explaining value, loan terms, and buying options clearly and professionally.

Essential Duties and Responsibilities

• 1. Greet guests professionally and establish rapport to create a welcoming and trustworthy experience.
• 2. Evaluate jewelry, consumer electronics, tools, and other merchandise to determine authenticity, condition, and resale value.
• 3. Accurately explain pawn loans, purchases, and trade-in options, including loan terms, interest, and redemption policies.
• 4. Conduct thorough testing of jewelry using approved tools and methods to ensure accuracy and maximize profitability.
• 5. Test consumer electronics and tools to verify functionality and condition prior to acquisition.
• 6. Negotiate purchase and loan offers in accordance with company guidelines while maintaining excellent guest service.
• 7. Properly document all transactions using the point-of-sale system, ensuring accuracy and compliance.
• 8. Clean, tag, and prepare acquired merchandise to meet company quality and merchandising standards.
• 9. Assist with merchandising products on the sales floor as needed to support store operations.
• 10. Promote Karat Rewards, Trade-In and Jewelry Trade-Up programs to drive repeat business and guest satisfaction.
• 11. Assist the Web Sales Specialist with packaging, shipping, and preparing products to be photographed and listed online.
• 12. Maintain a clean, organized, and secure work environment, including intake and evaluation areas.
• 13. Attend required training sessions and store meetings to stay current on valuation standards, compliance, and best practices.
• 14. Enforce safety, health, security, OSHA compliance, and loss prevention policies.
• 15. Perform other duties as assigned by management.

$20.00 - $25.00 an hour

Requirements

Qualifications

Formal Education and Experience Requirement

• High School Diploma or GED
• Bilingual in a second language required – preferably Spanish

Knowledge

• Strong customer service and communication skills – Must be able to fully communicate in a second language
• Ability to evaluate and negotiate product value confidently
• Familiarity with point-of-sale systems
• Proficient in Microsoft Office Suite
• Attention to detail and ability to follow compliance procedures

Physical Requirements

• Stand or sit (stationary position) 20% of day
• Walk (move, traverse) 80% of day
• Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) 100% of day
• Climb (stairs/ladders) or balance (ascend/descend, work atop, traverse) 20% of day
• Stoop, kneel, crouch, or crawl (position self to, move) 30% of day
• Talk/hear (communicate, detect, converse with, discern, convey, express oneself, exchange information) 100% of day
• See (detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess) 100% of day
• Pushing or pulling 20% of day
• Reaching 20% of day
• Repetitive Motion 20% of day

Lifting Requirements

• Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects

PAL Management, Inc. offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), short- and long-term disability, subject to the eligibility requirements for each benefit plan.

PAL Management, Inc. is an Equal Opportunity Employer/Veterans/Disability.