Pawnbroker-Full Time

Pawn-America; West Saint Paul (MN); On-site; USD 54,443,000 - 63,039,000; Full time

Job summary

PAL Management, Inc. seeks a Pawnbroker in Minnesota to专业ly build guest trust, evaluate merchandise and participate in pawn loans, purchases, and trade-ins.

The role focuses on jewelry with adjustability for electronics, tools, and other collateral, emphasizing clear value explanations and professional negotiation. The candidate should be confident, detail-oriented, and capable of promoting programs such as Karat Rewards and Jewelry Trade-Up while maintaining compliance and excellent guest

Qualifications

• Customer service and communication skills required.
• Ability to evaluate and negotiate product value confidently.
• Familiarity with point-of-sale systems and processes.
• Proficiency in Microsoft Office Suite and basic reporting.

Responsibilities

• Greet guests professionally and establish rapport.
• Evaluate jewelry, electronics, tools, and other merchandise for value.
• Explain pawn loans, purchases, and trade-ins clearly.
• Test jewelry and other items to verify condition and authenticity.
• Negotiate offers according to company guidelines while maintaining service.
• Document all transactions accurately in the POS system.
• Assist with merchandising and packaging of items for online listing.

Skills

Customer service

Negotiation

Communication

POS familiarity

Microsoft Office

Attention to detail

Education

High School Diploma or GED

Tools

Point-of-sale systems

Job description

Description

Summary: We are seeking a Pawnbroker who excels at building trust with guests, accurately evaluating merchandise, and responsibly acquiring products through pawn loans, purchases, and trade-ins. This role focuses on product acquisition and valuation, with an emphasis on jewelry, while also evaluating consumer electronics, tools, and other collateral items. The ideal candidate is confident, detail-oriented, and skilled at explaining value, loan terms, and buying options clearly and professionally.

Essential Duties and Responsibilities:

1. Greet guests professionally and establish rapport to create a welcoming and trustworthy experience.
2. Evaluate jewelry, consumer electronics, tools, and other merchandise to determine authenticity, condition, and resale value.
3. Accurately explain pawn loans, purchases, and trade-in options, including loan terms, interest, and redemption policies.
4. Conduct thorough testing of jewelry using approved tools and methods to ensure accuracy and maximize profitability.
5. Test consumer electronics and tools to verify functionality and condition prior to acquisition.
6. Negotiate purchase and loan offers in accordance with company guidelines while maintaining excellent guest service.
7. Properly document all transactions using the point-of-sale system, ensuring accuracy and compliance.
8. Clean, tag, and prepare acquired merchandise to meet company quality and merchandising standards.
9. Assist with merchandising product on the sales floor as needed to support store operations.
10. Promote Karat Rewards, Trade-In and Jewelry Trade-Up programs to drive repeat business and guest satisfaction.
11. Assist the Web Sales Specialist with packaging, shipping, and preparing products to be photographed and listed online.
12. Maintain a clean, organized, and secure work environment, including intake and evaluation areas.
13. Attend required training sessions and store meetings to stay current on valuation standards, compliance, and best practices.
14. Enforce safety, health, security, OSHA compliance, and loss prevention policies.
15. Perform other duties as assigned by management.

$19.00 - $22.00 an hour

Requirements

Qualifications:

Formal Education and Experience Requirement:

• High School Diploma or GED

Knowledge:

• Strong customer service and communication skills
• Ability to evaluate and negotiate product value confidently
• Familiarity with point-of-sale systems
• Proficient in Microsoft Office Suite
• Attention to detail and ability to follow compliance procedures

Physical Requirements:

• Stand or sit (stationary position) 20% of day
• Walk (move, traverse) 80% of day
• Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) 100% of day
• Climb (stairs/ladders) or balance (ascend/descend, work atop, traverse) 20% of day
• Stoop, kneel, crouch, or crawl (position self to, move) 30% of day
• Talk/hear (communicate, detect, converse with, discern, convey, express oneself, exchange information) 100% of day
• See (detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess) 100% of day
• Pushing or pulling 20% of day
• Reaching 20% of day
• Repetitive Motion 20% of day

Lifting Requirements:

• Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects

PAL Management, Inc. offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), short- and long-term disability, subject to the eligibility requirements for each benefit plan.

PAL Management, Inc. is an Equal Opportunity Employer/Veterans/Disability.