Pawn Specialist: Customer Service & Loan Expert

Queen of Pawns; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Dynamic working environment

Job summary

A leading pawn business in Tampa, Florida, is seeking a motivated Customer Service Representative to deliver excellent service and manage secured loans for customers using personal property such as jewelry. The ideal candidate will have a high school diploma or equivalent, possess strong communication skills, and be customer service oriented. This role involves engaging with customers, assessing collateral values, and ensuring compliance with industry regulations while maintaining accurate transaction records. Flexibility to work weekends and holidays is required.

Qualifications

• High school diploma or equivalent is preferred.
• Basic knowledge of computers and cash management.
• Strong communication skills both verbal and written.

Responsibilities

• Deliver excellent customer service to all customers.
• Provide loans secured by personal property.
• Maintain accurate records using Pawn Master system.

Skills

Customer service orientation

Basic computer skills

Time management

Communication skills

Problem solving

Education

High school diploma or GED

Job description

A leading pawn business in Tampa, Florida, is seeking a motivated Customer Service Representative to deliver excellent service and manage secured loans for customers using personal property such as jewelry. The ideal candidate will have a high school diploma or equivalent, possess strong communication skills, and be customer service oriented. This role involves engaging with customers, assessing collateral values, and ensuring compliance with industry regulations while maintaining accurate transaction records. Flexibility to work weekends and holidays is required.