Patron Services Specialist - Part-Time Library

City-of-Burlington,-Vermont; Burlington (VT); On-site; USD 32,000 - 45,000; Part time

Job summary

The City of Burlington library is seeking a part-time circulation clerk to assist patrons, help with technology, and perform clerical tasks at both the downtown and New North End branches.

Schedule includes one weekend day per week and shift times noted in the posting. The role requires strong computer skills, a positive customer-service mindset, and comfortable use of the library system.

Qualifications

• High School diploma or equivalent required.
• 2 years in public service or library environment preferred.
• Associates degree plus 2 years in an office setting preferred.
• Must type 40 wpm and be proficient with Microsoft Word and Excel.
• Ability to learn and use automated library systems and interlibrary loan processes.

Responsibilities

• Greet patrons and respond to requests in person, by phone, email or web forms.
• Provide orientation to library collections and services.
• Assist with circulation tasks and uses of the ILS and OPAC.
• Process fines, payments and patron accounts.
• Help with room bookings and performing basic bibliographic searches.

Skills

Customer service

Typing 40 wpm

Computer literacy

Office software

Education

High School diploma or equivalent

Associates degree

Tools

Library ILS system

MuniciPay system

OPAC

Job description

The City of Burlington library is seeking a part-time circulation clerk to assist patrons, help with technology, and perform clerical tasks at both the downtown and New North End branches.

Schedule includes one weekend day per week and shift times noted in the posting. The role requires strong computer skills, a positive customer-service mindset, and comfortable use of the library system.