Library Assistant I Circulation - PT

City of Burlington, Vermont; Burlington (VT); On-site; USD 32,000 - 45,000; Part time

Job summary

City of Burlington, Vermont invites applications for a part-time Circulation Desk Clerk. Responsibilities include patron service, technology assistance, and clerical work at both downtown and New North End branches, with one weekend day per week. Schedule is up to 20 hours weekly (Thu 9:45am-1:45pm, Fri & Sat 9:45am-6:15pm).

Pay grade 14 at $28.08 hourly. Remote work is not available. Requires high school diploma, public service experience; ability to type 40 wpm; familiar with Microsoft

Qualifications

• High school diploma or equivalent required.
• Associates degree and two years in office/public service preferred.
• Ability to type 40 wpm and work with basic office software.
• Experience in a public service or library setting is desirable.
• Ability to learn and use integrated library systems (ILS).

Responsibilities

• Greet and respond to patron requests in person, by phone, email, or web forms.
• Assist patrons with library materials and information needs.
• Process circulations, holds, renewals, and fines in the ILS.
• Open/close procedures and daily cash handling as needed.
• Sort and shelve materials; assist with displays and room bookings.
• Maintain decorum and provide excellent customer service.

Skills

Customer service

Multitasking

Professional communication

Diversity awareness

Typing 40 wpm

Education

High school diploma or equivalent

Associate degree in office administration

Tools

Microsoft Word

Microsoft Excel

ILS System

Job description

This position is responsible for performing patron service, technology assistance and general clerical work at the circulation desk. This position includes one weekend day per week and will work at both our downtown branch and our New North End branch.

Please note this is a part-time position, up to 20 hours weekly, and the schedule is as follows: Thursday 9:45am-1:45pm, Friday & Saturday 9:45am-6:15pm.

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay Grade 14: $28.08 Hourly

Remote Tier 1: Zero (0) days remote/week

• Greet and respond to patron requests for information and materials and assistance in person, by telephone, by email, through web forms or via the Vermont Clover (Inter Library Loan) System.
• Provide general patron orientation to Library collections and use of the Library
• Direct patrons to appropriate places or to other library staff as needed to best meet the patron needs.
• Maintain decorum for the library per library policies and procedures.
• Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
• Processing overdue notices and bills to meet deadlines set forth by library systems administrator; including but not limited to; telephoning delinquent accounts.
• Receiving fines and donations and crediting patron accounts by either cash, check or charge through MuniciPay System Use cash register accordingly
• Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system. Use and help patrons with the OPAC as needed
• Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
• Research, receive orderand expend and process library books and materials, check in and distribute incoming mail, and collect, seal and stamp outgoing mail.
• Handle cash receipts and keep records of disbursements and balance cash on hand at the end of day.
• Assist in shelving library materials - alphabetically or numerically - in stacks as needed.
• Conduct basic bibliographic research for patrons and displays.
• Prepare materials for circulation; i.e. put carts in order, check in.
• Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
• Schedule conferences rooms.
• Responsible for opening and closing procedure for library.
• Report violations of library rules or other conduct effecting library security to supervisor.
• Assists with trespass notices as needed. Perform incident documentation through library intranet.
• Performs necessary data collection and reporting for circulation and reference statistics.
• Performs on demand room bookings.
• Maintain and create book displays and Bulletin boards.
• Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.

• Perform light custodial and grounds maintenance tasks as needed.

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
• High School diploma or equivalent required.
• Two years in public service setting in an office, professional and/or library environment required.
• Associates degree and two years work experience in office setting, customer service experience preferred.
• Ability to interact with co-workers and public in a professional and courtesy manner.
• Ability to learn and use fully integrated automated library system.
• Ability to file alphabetically, numerically and to learn the Dewey Decimal filing system.
• Ability to type 40 wpm.
• Familiarity with computers, word processing, accounting software and automated library systems, and standard office equipment.
• Proficient knowledge of including but not limited to Microsoft, Word, Excel.
• Ability to actively learn and teach library 3rd party vendor platforms such as downloadable ebooks, downloadable audiobooks, movie streaming and other online resources.
• Knowledge of internet usage and email and standard office equipment.
• Ability to obtain a working knowledge of all department operations and procedures and relevant City policies.

• Regular attendance is necessary and is essential to meeting the expectations of the job functions.
• Ability to understand and comply with City standards, safety rules and personnel policies.

• Ability to learn and interpret department polices and procedures.
• Ability to communicate to co-workers and general public orally effectively orally and in writing.
• Ability to multi-task in a busy environment.
• Work is performed in a public service library setting, which will require some evening and weekend work.
• Able to handle volatile or potentially dangerous individuals and situations following library procedures.
• Work required standing for long periods.
• Work requires the ability to lift, stretch and bend.

Promoting a culture that reveres diversity and equity.

The City of Burlington is proud to be an equal opportunity employer, and we are strongly committed to creating a dynamic and equitable work-force that mirrors the population and world that we serve. We do not discriminate on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services.

In addition to being an equal opportunity employer we actively encourage applicants who can contribute to our growing diversity to apply.

Applications for our employment opportunities are only accepted online through our Government Jobs website.

For accessibility information or alternative formats, please contact Human Resources Department at 802-540-2505 or [e-mail].